Communications Coordinator

Position Description

The Communications Coordinator is a detail-oriented, community-centered member of the Advancement team who helps ensure Trans Lifeline's communications are timely, consistent, and grounded in our mission and values. Working closely with department leadership, this role supports day-to-day communications operations, creates and schedules digital content, stewards relationships across our online platforms, and provides essential administrative support that keeps our communications work running smoothly. We are looking for someone to provide detail-oriented behind-the-scenes technical and administrative support for our overall communications strategy, rather than being "the face" of our social media and communications work.

The ideal candidate is proactive, curious, creative, and comfortable balancing recurring tasks with responsive communications. They have a strong understanding of social media trends and the broader social and political landscape affecting transgender communities, while recognizing that authentic community engagement extends beyond online platforms. They are skilled at creating relationships and partnerships, communicating with care, and remaining grounded and boundaried in emotionally demanding environments through effective self-regulation and interpersonal awareness.

Principal Responsibilities

• Social Media Content Creation & Administration

  • Create social posts in Canva using copy and creative direction provided by the Advancement team 

  • Assist with video content production, including editing, captioning, formatting, and publishing content across Instagram, TikTok, YouTube, and other platforms  

  • Schedule social media content in Statusbrew according to Trans Lifeline’s content calendar

  • Monitor engagement across social media platforms and compile recurring performance reports for Advancement leadership

  • Stay informed about social media trends, platform updates, and current social and political events that may impact Trans Lifeline’s communications strategy

  • Communications & Community Engagement 

    • Serve as the first point of contact for website inquires, partnership requests, and general communications across multiple platforms

    • Route incoming communications to appropriate staff and ensure timely follow-up

    • Steward Trans Lifeline’s social media community by responding to comments and direct messages with warmth, clarity, and alignment with brand voice

    • Monitor social media for opportunities to engage with partners, brands, creators, and community conversations that support Trans Lifeline’s mission

    • Attend community events, conferences, and other organizational activities to capture content, be in community, and share information about Trans Lifeline’s programs and impact

    • Administrative & Operational Support

      • Provide administrative and operational support to the Advancement team

      • Draft agendas for weekly meetings and take meeting notes

      • Regularly check voicemails and manage task-based communications

      • Assist with storytelling projects and digital engagement initiatives by coordinating logistics and deliverables 

      • Maintain and segment marketing and communications contact lists

      • Organize and maintain internal communications resources including style guides, templates, and content libraries

Essential Qualifications

• 1+ years of experience managing a social media account for an organization or community group 

• 1+ years of experience working in communications, marketing, or public relations

• 1+ years of experience creating graphics, flyers, or social media assets in Canva or similar design software

• 1+ years of experience in Microsoft Excel or Google Sheets (pivot tables, chart and table creation, basic formulas)

• Highly organized and detail-oriented, with the ability to manage multiple priorities

• Strong written, verbal, and interpersonal communication skills

• Awareness of social media trends and the evolving social and political issues impacting transgender communities

• Ability to remain grounded in emotionally complex situations through healthy self-regulation, communication, and interpersonal skills

• Deep commitment to TL’s values, including, but not limited to, justice, equity, and anti-oppression

Bonus Points

• Experience working with a fully remote team

• Familiarity with Social Media Management Tools (Statusbrew, Hootsuite, SproutSocial)

• Familiarity with Marketing Automation Platforms (ConstantContact, Mailchimp, ActionNow)