Complex Care Navigator

Requisition Number: 2368985
Like you, UnitedHealth Group is strong on innovation. And like you, we'll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have a chance to make an impact.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Complex Care Navigator supports patients and families living with serious illness by helping them navigate the healthcare system and align medical care with the patient's goals, values, and lived experience.
This role serves as a consistent point of contact for patients and caregivers, fostering trusting relationships and helping bridge communication between patients, families, providers, and care teams. The navigator works collaboratively within an interdisciplinary palliative care team to support coordination, communication, and patient-centered care.
Schedule: A 40 hour week, Monday through Friday from 8:00 am to 4:30 pm
Location: 7600 EVERGREEN WAY, Everett, WA 98203
Primary Responsibilities:

• Enroll patients with serious or complex illness into the palliative care program, explain program services, and serve as a primary point of contact for patients and families.
• Maybe the ability to conduct work in a hybrid setting, including approximately 70% office-based responsibilities and 30% community-based activities such as home visits and patient outreach.
• Strong emotional intelligence and ability to navigate sensitive, emotionally complex situations and family dynamics.
• Strong organizational skills with the ability to manage competing priorities independently.
• Ability to work independently while remaining highly collaborative with healthcare teams.
• Maintain confidentiality of patient information in accordance with HIPAA guidelines and Optum policies.
• Attend required training and maintain compliance with state, federal, OSHA, DOSH, and organizational requirements.
• Maintain regular and reliable attendance.
• Performs all other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma /GED
• One plus years of computer proficiency experience in Microsoft Office and demonstrates solid computer skills
• 2+ years of customer service experience
• Ability to travel 10% of the time within Everett, WA and surrounding communities.
• Have reliable transportation, with a current and non-restricted state of Washington Driver's License and State-required insurance

Preferred Qualifications:

• Medical Assistant training or other healthcare-related education
• Non-licensed and non-certified candidates with relevant experience may be considered
• Previous experience in healthcare, patient navigation, care coordination, caregiving, social services, or related fields preferred.
• Experience working with patients with serious illness, complex medical conditions, geriatrics, hospice, or palliative care preferred.
• Experience supporting diverse patient populations and navigating complex family or social situations preferred.

Soft Skills:

• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 to $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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