Leads compliance risk management for Responsible Banking, providing independent oversight, risk assessments, monitoring, testing, regulatory analysis, and corrective-action guidance. Partners with business, Compliance, Legal, and control teams to address consumer protection, accessibility, language access, servicemember, vulnerable customer, and fair banking risks. Develops compliance initiatives, policies, training, reporting, and actionable insights using structured and unstructured data, analytics, AI, and LLMs.
Bring your expertise to JPMorgan Chase. As part of Risk Management & Compliance (RM&C), you are at the center of keeping JPMorganChase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As an Risk Management & Compliance (RM&C) Lead working within the Compliance, Conduct and Operational Risk (CCOR) organization supporting Responsible Banking, you will champion the firm's business principles to treating customers fairly by partnering with Line of Business and global/regional CCOR and Legal teams to ensure quality products and services are delivered in accordance with these principles.
You will share in Responsible Banking’s commitment to ensuring the fair and equitable treatment of customers, clients, counterparties, and communities. Working closely with first and second line partners across the firm, you will provide independent oversight, advice, and risk assessment to identify, evaluate, and help address emerging customer and client protection risks. Through ongoing engagement with Lines of Business and control functions, you will assess adherence to applicable legal, regulatory, and policy requirements while supporting the development of effective and sustainable risk management practices. Additionally, you will be responsible for oversight of consumer protection standards, accessibility and language access accommodations, protections for military servicemembers, safeguards for older and vulnerable customers, and governance frameworks that promote fair access to banking products and services and prevent unlawful discrimination.
Job Responsibilities
- Identify potential concerns and control gaps, determine the root cause of issues, and ensure stakeholders develop and implement appropriate corrective actions
- Execute on key strategic Compliance initiatives within the context of the firm’s global compliance mandate
- Work collaboratively with team members across LOBs and staff areas and participate actively in working groups
- Develop compliance monitoring and testing plans and execute them, manage policy and training initiatives
- Operate as a subject matter expert by providing independent oversight and risk analysis against business plans of action driven by legislative change, regulatory guidance, or industry focus
- Engage with business, CCOR, and Legal partners on an ongoing basis to provide subject matter expertise related to responsible banking laws and regulation
- Stay informed of impacts to your coverage area, including existing and emerging issues, complaint volumes and trending, applicable legal obligations, and risk assessments of in-scope lines-of-business
- Assess compliance risks, identifying control gaps, determining root causes, and driving corrective action through issue management processes.
- Develop and execute compliance monitoring, testing, risk assessment, oversight, or control evaluation activities.
- Manage multiple priorities and highly sensitive information in a fast-paced, deadline-driven environment.
- Synthesize information from multiple internal and external sources into actionable risk insights, reporting, and recommendations for stakeholders.
Required Qualifications, Capabilities, and Skills
- 5+ years of relevant Compliance or related experience, including risk management, regulatory operations, audit, legal, or other control management functions.
- Strong knowledge of regulatory compliance frameworks, compliance risk management principles, and financial services industry requirements.
- Knowledge of consumer protection and responsible banking regulatory requirements affecting financial services products and services.
- Ability to interpret and apply laws, regulations, regulatory guidance, and industry developments to business processes, controls, and risk management activities.
- Ability to establish credibility and build strong partnerships with senior business leaders, control functions, Legal, and Compliance stakeholders globally.
- Ability to influence cross-functional partners and lead complex initiatives in a highly regulated environment.
- Strong analytical, problem-solving, and critical-thinking skills, with experience collecting, analyzing, and synthesizing information from diverse sources.
- Experience leveraging data analytics, Artificial Intelligence (AI), and Large Language Models (LLMs) to support regulatory intelligence, complaint monitoring, risk identification, and compliance oversight activities.
- Experience analyzing complaint, risk, control, regulatory, and other structured and unstructured data sources to identify trends, emerging issues, potential control gaps, and compliance risks.
- Excellent written, verbal, and presentation communication skills, including the ability to communicate complex regulatory and compliance concepts to diverse audiences.
- Strong technical proficiency with Microsoft Excel, PowerPoint, Teams, SharePoint, and other reporting and collaboration tools.
Preferred Qualifications, Capabilities, and Skills
- JD, MBA, or Bachelor's degree
- Field-related professional certification (i.e., Certified Regulatory Compliance Manager (CRCM)
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Our Compliance teams work globally across all lines of business to advise internal stakeholders on the impact of regulatory requirements and how to balance these with the firm’s needs. Their diverse mandate means they also provide input on new business strategies, product lines, policies, training, operational processes, risk mitigation and control.
JPMorganChase San Francisco, California, USA Office
San Francisco, CA, United States
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