Content Designer

How you'll make an impact

• Content Design: Plan and write clear, concise interface content for mobile and web experiences. Design simple, intuitive product experiences that help users accomplish their goals.
• Collaboration: From discovery through delivery and optimization, partner closely with product designers, UX researchers, product managers, and other SMEs and stakeholders.
• Content systems: Maintain, deploy and enforce copy guidelines, brand voice and tone, and generative AI guidelines and tools.
• User advocacy and research: Use qualitative insights and data to inform content choices and advocate for user needs. Assist with conducting user research and research operations.
• Inclusivity: Ensure all content is accessible and usable by people with disabilities, following WCAG 2.2 guidelines.
• Stakeholder Alignment & Advocacy: Coordinate between design, product management, engineering, and executive leadership, facilitate workshops (like design sprints or journey mapping sessions) to align cross-functional teams, and advocate for the user continuously, ensuring business requirements don't overshadow user experience.

Skills that will help you thrive

• Bachelor's degree in a related field.
• 5+ years of relevant experience focused on UX content design and shaping content.
• Strong writing/editing and verbal communication skills with a commitment to delivering high-quality, error-free content.
• Strong, demonstrated understanding of design thinking and user-centered design methodologies.
• Experience collaborating with UX design and research teams to develop and improve user experiences.
• Ability to translate technical concepts and regulatory requirements into clear, user-friendly language.
• Experience with or strong interest in artificial intelligence and a desire to learn and grow in this rapidly evolving field.
• Adaptability to a fast-paced, agile environment, with a proactive approach to identifying and addressing content challenges and business growth opportunities.
• Ability to understand business models, revenue streams, and market dynamics.
• Interest in working with data, analytics platforms, and balancing quantitative data with qualitative insights.
• Strong storytelling, presentation, and negotiation skills to influence stakeholders at all levels.
• Experience with design thinking methodologies and workshop facilitation.
• Nice to have: Proficiency with Figma (including working with autolayout and components).

Resources to help you prosper

A hybrid connection: We believe in the "best of both worlds" - a hybrid environment (2 days/week in our SF office) that balances high-touch collaboration with the flexibility of remote work
Invested in your future: A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security
Holistic well-being: We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage
Professional & personal growth: Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace

Interview process

Recruiter Call: A brief screening to discuss your experience and initial questions.
Department Interview: Deeper dive into skills and project alignment with the Hiring Manager.
Department Interview: Assess collaboration, communication, and working style with a team member.
Team/Virtual Interview: Meet team members for a design activity. 

#LI-RC1

• Diversity expands opportunities
• Collaboration creates better solutions
• Curiosity fuels our innovation
• Integrity defines all our relationships
• Excellence leads to longevity 
• Simplicity guides our user experience 
• Accountability at all levels drives results