Coordinator - Installation_HC

Job Description SummaryProvide technical consulting for the implementation of GE Healthcare - Digital products. This includes software installations and upgrades as well as site preparation and pre-sales. Effectively collaborate with internal cross-functional teams to ensure successful customer outcomes and satisfaction. Duties may include installation, integration, configuration or data migration activities. Frequent interaction will be required with customers, third party vendors, and GE Healthcare Digital teams.
This is a remote role that requires the candidate to work onsite at customer locations. To provide onsite customer support, the candidate must reside in the Houston or Dallas, TX area.

Job Description

Key Responsibilities/essential functions include:

• Provides an accurate and timely accounting of all billable and non-billable times as required including technical install documentation checklist completion.

• Works with project manager to maintain ongoing contact with customer throughout installation process.

• Communicates with all individuals involved in the implementation project, both within the company and at the customer site, to ensure completion of project on the documented date.

• Performs pre-sales consulting research and fact-finding to insure, when possible, operational or existing functionality is used to solve customer's specific needs and expectations.

• Responsible for site readiness, installation, upgrades, site preparation and customer satisfaction, during the installation cycle as well as installation process improvements.

• Attend and participate in customer meetings which will ensure that all customers tasks are performed on the system needed to complete the installation and achieve a successful go-live.

• Perform onsite support during system's go-live where designated on contract or when requested to ensure all elements of the system operate in concert with user's expectations.

• Updates and maintains documentation of work performed in the appropriate quality record tool.

• Performs troubleshooting procedures to identify and resolve problems quickly and with confidence. Escalates to next level of support when necessary.

• Assists sales and marketing with product demonstrations, RFP's, and technical advice.

• Assists with knowledge sharing during/after projects for internal and external teams.

• May perform other duties as assigned.

• These responsibilities will be performed in a remote or onsite location. Travel is expected to be anywhere from 20% and up to 80%.

• Complies with the Environment, Health and Safety systems and programs in keeping with GEMS rules, as well as the applicable ISO Standards.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. 

• Complete all planned Quality & Compliance training within the defined deadlines. 

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. 

• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.  Insure timely dispatch closure. 

• Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. 

• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Required qualifications:

• Bachelor’s degree (ie., Electrical Engineering, Electrical Engineering Technology, IT Technology) or equivalent military education plus 3+ years experience in an IT related field; or Associates Degree with 5+ years experience in IT related field; or a High School Diploma/GED and 12+ years experience in IT related field.

• Experience interfacing with both internal team members and external .customers as part of a solution based service process.

• Exceptional written and verbal communication skills; Fluent English or local language.

• Experience with large implementations and providing customer satisfaction and quality.

• Well defined organizational skills and decision making ability.

• Ability to prioritize multiple assignments/projects while meeting deadlines; Multi-task skills.

• Software experience with one or more of the following, Installation, support, training or healthcare industry knowledge.

• Experience using TCP/IP networks, communications and associated tools.

• Experience in VM environment setup and operating system optimization.

• Experience with Cloud based solutions.

Preffered Qualiifcations:

• Passion for quality while also demonstrating time management skills

• Deep knowledge of at least two modalities or 2 product lines depending on the business

• Experience with large-scale project management where deadlines were met on or ahead of schedule.

• Knowledge of the customer requirements and demontration of customer service skills.

• Familiar with Microsoft products, Project, Excel, Word, PowerPoint, Visio.

• Experience with reporting tools including Crystal Reports.

• Knowledge of clinical information systems.

• Experience in database set-up and scripting.

• Multiple platform development / support experience (Windows, IBM-AIX, HP-UX, HACMP, Linux, SunOS).

• Experience with interface engines including Cloverleaf, Datagate, eGate.

• DBA Certification (Oracle, Microsoft SQL); HL7 Certification; Cloverleaf (Infor) I/II Certified; MCSE, CCNA certified.

• Knowledge of Windows Terminal Server and Citrix.

• Experienced with system architecture including Terminal Servers, Clustering, Networks, and High Availability Systems.

• Cabling and termination experience (3-5 years).

• 3 Years working in an RDBMS (database) environment.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.