CRM Operations Specialist

Fabletics is looking for a CRM Operations Specialist.

How do you Fit in?

As the CRM Operations Specialist, you will execute marketing campaigns across Email, SMS, and Push for Fabletics Women’s and Men’s, spanning acquisition and VIP retention. You will build, QA, and deploy campaigns accurately and on time, working closely with the offshore execution team and CRM Marketing. This is a great opportunity to grow your CRM execution skills within a high-volume, membership-driven program.

You will report to the Director, CRM Technology and Operations and work closely with CRM Marketing, the offshore execution team, and Data Engineering.

What you can bring

• 2-4 years of experience in CRM or marketing operations (email, SMS, and push), with hands-on experience building and deploying campaigns in an ESP.
• Proficiency in HTML, CSS, and templating languages (Handlebars or Liquid) for responsive email builds.
• Working knowledge of deliverability fundamentals and messaging compliance (CAN-SPAM, TCPA, and carrier requirements).
• Meticulous attention to detail and a disciplined QA mindset: you catch the error before it reaches the customer.
• Strong organizational skills to manage a dense campaign calendar and competing deadlines.
• Strong interpersonal skills, with the ability to communicate effectively with team members and cross-functional partners.
• Comfort using AI tools in day-to-day CRM work to improve build speed and QA accuracy.

What you will do

• Build and deploy marketing campaigns for Women’s and Men’s, including promotional, cycle, retail, and newsletter sends across email, SMS, and push.
• Code and build campaigns hands-on (HTML, CSS, and Handlebars) alongside the offshore execution team.
• Execute audience and segmentation logic from campaign briefs, including suppressions, holdouts, and frequency rules.
• Build personalized content, including product recommendations and dynamic copy, across email, SMS, and push.
• Set up A/B and multivariate tests with clean test cells, control groups, and accurate tracking.
• QA every send for rendering, links, personalization, data fields, and suppression logic.
• Monitor list health basics: bounce and complaint rates, opt-out processing, and engagement suppression.
• Manage and update tasks in Asana, keeping the team’s production calendar accurate and on track.
• Support the Lifecycle and Automation lead on journey and trigger builds as needed.

Where we are:

• This role will be based in our El Segundo Headquarters   

Compensation & Total Rewards:  

At Fabletics, we believe work and life should fit together! We continue to build a culture of flexibility, to empower you to do your best and put yourself first. Our Total Rewards program rewards employees for their hard work, supporting their health, well-being, families, and ultimately their life journey. Total Rewards at Fabletics includes:   

-Hybrid Work Schedule*

-Discretionary Paid Time Off*    

-Summer Fridays*    

-Healthcare Plans    

-Employee Discounts    

-401k    

-Annual Bonus Program    

-Equity Program*    

-And More    

*Varied for retail, fulfillment and fully remote roles. 

The annual base salary range for this position is from $75,000-$90,000. The range provided includes the base salary that Fabletics expects to pay for the role. Offered base salary will be dependent on factors including the scope and complexity of the role, candidate’s related work experience, subject matter expertise and work location.   

Fabletics, Inc. is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable. At Fabletics, Inc., we champion a vibrant workplace culture that thrives on diversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all. Fabletics, Inc. will continue to champion a workplace culture that prizes diversity and inclusivity. 

We encourage you to apply regardless of meeting all qualifications and/or requirements.