Customer Implementation Specialist

Job Description
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible.
Position Overview
We're searching for a Customer Implementation Specialist to join our Onboarding & Success Services team in a remote role. To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.
What You'll Do

• Own the Implementation Process: Manage complex solution implementation projects from planning through execution, ensuring all milestones are met on time and within scope.
• Lead Customer Engagement: Build strong relationships with clients, set clear expectations, and communicate effectively.
• Deliver with Precision: Demonstrate exceptional attention to detail-because the little things matter to our clients and make the difference between good and great.
• Drive Technical Excellence: Assist clients with product-related configuration decisions, troubleshoot advanced technical issues, and maintain expert-level knowledge of Applied Systems products.
• Support Data Migrations: Support data migrations for clients in our mergers & acquisitions program, ensuring accuracy, integrity, and seamless integration during high-impact transition.
• Collaborate Across Teams: Partner with internal stakeholders to optimize workflows and contribute to process improvements that enhance efficiency and scalability.
• Champion Quality & Innovation: Identify opportunities for improvement, mentor team members, and lead initiatives that elevate customer experience and departmental performance.

We're Excited to Learn More About You
Your experience may include:

• 3+ years of project management or software implementation experience (insurance industry experience is a plus).
• Proven ability to manage complex projects involving data migration and system integrations.

• Bachelor's degree or equivalent work experience.

You may have other skills or credentials, including:

• Advanced troubleshooting for product installation and configuration.
• Proficiency with MS Office and strong analytical/problem-solving skills.
• Experience with data conversions and system integrations.
• Exceptional communication, leadership, and organizational skills.
• Ability to prioritize independently, manage stress, and maintain composure under pressure.

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage

• Holiday and Vacation Time

• Health & Wellness Days

• A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/
Our targeted starting base salary in the United States for this position ranges from $55,000 - $75,000. To determine a new team member's starting pay, we consider a variety of factors, including someone's depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.
Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
AI Utilization
We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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