Customer Strategy, Office of CEO
Responsibilities- Serve as liaison between Worldwide Sales and the Office of the CEO. Requires the ability to build strong relationships with CRO, senior sales leadership, and AEs. Reports to the Chief Strategy Officer.
- Identify and monitor key deals for CEO engagement, including regular reporting to summarize deal activity for the CEO. Gather, analyze, and synthesize insights to surface trends, opportunities, and areas for improvement. Partner with sales teams to build actionable CEO-engagement plans.
- Travel with the CEO to customer engagements as needed. Translate customer interactions and feedback into insights and recommendations that shape sales campaign strategy.
- Act as primary point of contact and advocate for prospects and customers on behalf of the Office of the CEO. For example, partner with Marketing and Transformation on customer-facing initiatives (user conferences, CXO events) that require CEO engagement.
- Partner with Post-Sales, G&A, and Engineering to build actionable plans for solving customer business challenges, and to anticipate and prevent potential customer concerns or crises before they escalate. Deliver customer insights on product capability gaps/requirements from CEO engagements to R&D.
- Based at HQ, with extensive travel.
- Minimum two-year commitment to the role.
- 5+ years of professional experience, with time spent in Rubrik sales team
- Demonstrated track record of professional success
- Confidentiality: Absolute discretion and integrity in handling sensitive information (CEO, company, customer matters).
- Self-Starter, Forward Thinking, Context-Switching: Action-oriented and data-driven, with the foresight to anticipate CEO and customer needs before they create friction. Requires juggling multiple accounts and shifting CEO priorities without dropping threads.
- High EQ and Influence: Able to influence up, down, and across teams — building trust and value while firmly holding boundaries, deadlines, and preparation standards.
- Strategic Acumen and Business Intuition: Quickly grasps complex enterprise deals, account dynamics, and the political nuances within customer organizations.
- Strong Communicator: Exceptional written and verbal skills; able to distill complex information into succinct, high-impact communications.
- Attention to Detail and Execution: Tracks complex communication threads across channels to ensure prompt follow-up, clear ownership, and swift action. Connects quantitative metrics with qualitative signals to sharpen decision-making.
Grace Under Pressure: Ability to stay level-headed, navigate incomplete information, and make decisions without sacrificing quality when a customer or CEO/C-level ask escalates quickly. AI-Savvy: Fluency with AI tools and generative workflows to amplify work productivity.
LI AC-2
Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.
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Inclusion @ RubrikAt Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at [email protected] if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
EEO IS THE LAW
NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS
Rubrik Palo Alto, California, USA Office
3495 Deer Creek Rd, Palo Alto, CA, United States, 94304
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