Customer Success Associate

Company Overview

Reflex Robotics is building affordable ($10k) wheeled humanoid robots to automate dangerous and repetitive tasks in manufacturing and logistics.

We envision a future where intelligent robots are doing all kinds of boring work that people hate doing—loading chicken nuggets into Costco boxes, lifting forty pound bags of dog food at Petco stores, and cleaning up cranberry juice spills in your apartment.

We are a three-year-old startup backed by Khosla Ventures, with $60M/year of revenue lined up pending successful pilots with e-commerce warehouses in 2025.

How Does It Work?

Our robots are designed and built entirely in-house by an engineering team that led development of the Stretch robot at Boston Dynamics and key systems on the Tesla Model S, X, and Y production lines. Reflex robots are high-performance, low-inertia, and optimized for low-cost manufacturing.

We’ve built the best real-time teleoperation system in the world, allowing a remote operator in South America to “play a video game” to control our robots at human-level speeds. This has allowed us to already ship robots with positive unit economics, and enables us to create a powerful human-intervention + RL product feedback loop.

Our system allows us to collect high-quality demonstrations at scale—giving us the proprietary data engine needed to train increasingly capable AI systems. We're on track to build the largest robotics dataset in the world, which will serve as an important long-term advantage.

Key Company Beliefs

• High-quality, proprietary robotics data is the next foundation for generational AI companies (like Tesla FSD and ChatGPT).

• Being nerd-sniped by maximizing an engineering metric is way less important than solving our customers’ biggest pain points.

• An insane work ethic is required for outsized success—and you'll be rewarded for it.
  

What We’re Looking For

We are looking for a Customer Success Associate to join our team.

We’re still a small team—which means high ownership, high equity, and the chance to shape the product from the ground up.

Here's some of what you can expect:

• Event Planning: Plan all the details (logistics, supplies, schedules, etc.) for customer / investor events.

• Deployments: Travel to customer sites. Boots on the ground to make sure everything goes smoothly.

• Technical Sales: Work directly with Chief Revenue Officer. Can field technical customer questions about our technology. Ideal candidate has background and knowledge of logistics / warehouse space.

• Issue Resolution & Escalation: Act as a liaison between customers and internal teams.

2+ Years of Experience

How you work and think:

• High EQ — you are able to read a room and present effectively to different audiences

• Extremely detail oriented – you double check your work and pride yourself on being trustworthy

• Hardcore - Willing to put in a ton of hours when needed and manage crisis

• Low ego — you don’t mind doing mundane tasks if it’s a priority for the company

• Proactive — you find things that are broken on your own and actively find solutions

• Growth mindset — you’re curious, quick to learn, open-minded, and seek out feedback

The role is in-person in NYC. If you're hard-working and hungry to learn, this is a great way to experience what it's like to build a deep-tech company with an A+ team.

You’d be joining a company that already has a solid core business—with working hardware, delighted customers, and profitable unit economics. Reflex is de-risked enough to see the hazy outlines of success, but still small enough that there’s enormous upside up for grabs.

Come Join Us

This is a rare opportunity to help build a flagship robotics company from the ground up—and to do work that will truly matter, reshaping what people believe is possible in robotics.

We love to see the things you’ve worked on. Have a portfolio or insane project you’ve worked on? Share it. We’re looking for people who push past the status quo, are passionate at work and in their own time—we’re looking for people who want to win.