Lead AI transformation initiatives for Fortune 500 legal departments, ensuring successful platform delivery, adoption, and value realization while building executive relationships.
About Eudia:
Eudia is redefining the future of legal work with AI-powered Augmented Intelligence, enabling Fortune 500 legal teams to move faster, manage risk more effectively, and unlock new business value. Backed by $105M in Series A funding led by General Catalyst, we’re building a category-defining platform that blends AI-driven automation with human expertise, transforming legal from a cost center into a strategic growth driver.
At Eudia, we move fast. Unlike traditional enterprise software, our teams ship solutions in days, not months—delivering real impact for some of the world’s largest companies, including Cargill, Coherent, DHL, and Duracell. We’re solving one of the most complex, unsolved challenges in AI: bringing trust, accuracy, and security to legal automation.
We’re a team of builders, operators, and problem-solvers who are passionate about reshaping an industry that has long been resistant to change. If you’re looking for a place where you’ll be challenged, take ownership from day one, and work alongside some of the brightest minds in AI and legal —we’d love to meet you.
About the Role
As a Senior Customer Success Manager, Enterprise/Strategic, you’ll own and grow a portfolio of our most important enterprise customers, acting as the strategic quarterback for executive relationships, measurable value realization, adoption, renewals, and expansion. You’ll lead high-stakes, complex implementations and AI transformation initiatives with Fortune 500 legal departments, while also helping define the playbook for how Customer Success operates at Eudia.
This is a high-autonomy role for a self-starter who thrives in early-stage environments: you’ll pioneer best practices, create repeatable frameworks, and bring a customer-advocacy lens into every internal conversation. You’ll be energized by being in the room with C-suite and senior enterprise leaders, and you’ll love connecting dots: figuring things out even when the answer isn’t obvious.
What You’ll Do
1) Executive Leadership & Customer Advocacy
As a Senior Customer Success Manager, Enterprise/Strategic, you’ll own and grow a portfolio of our most important enterprise customers, acting as the strategic quarterback for executive relationships, measurable value realization, adoption, renewals, and expansion. You’ll lead high-stakes, complex implementations and AI transformation initiatives with Fortune 500 legal departments, while also helping define the playbook for how Customer Success operates at Eudia.
This is a high-autonomy role for a self-starter who thrives in early-stage environments: you’ll pioneer best practices, create repeatable frameworks, and bring a customer-advocacy lens into every internal conversation. You’ll be energized by being in the room with C-suite and senior enterprise leaders, and you’ll love connecting dots: figuring things out even when the answer isn’t obvious.
What You’ll Do
1) Executive Leadership & Customer Advocacy
- Build durable, multi-threaded relationships across Legal, Legal Ops, IT, Security, Procurement, and executive stakeholders.
- Lead executive-facing value conversations: success plans, QBRs/EBRs, stakeholder alignment, and outcome storytelling.
- Serve as the internal voice of the customer—translating customer pain into clear product and delivery priorities.
2) Value Realization (ROI) & AI Transformation
- Define “what success means” with each customer: outcomes, KPIs, adoption targets, and time-to-value milestones.
- Lead customers through AI-enabled workflow transformation—helping them discover high-value use cases, design the future-state, and operationalize change.
- Create crisp narratives that quantify impact (efficiency, cycle-time reduction, risk reduction, productivity, satisfaction).
3) Commercial Ownership (Renewal + Expansion)
- Own retention and renewal health: forecast risk early, run mutual action plans, and drive clean execution through renewal cycles.
- Identify and develop expansion opportunities grounded in customer outcomes (additional teams, additional workflows, additional products/services).
- Partner tightly with Sales on account strategy, executive alignment, and expansion motions—without losing the trust of the customer.
4) Program Leadership & Cross-Functional Execution
- Lead end-to-end onboarding and implementation for complex enterprise accounts, coordinating Product, Delivery, and other internal teams.
- Drive accountability and momentum across multiple workstreams, stakeholders, and dependencies.
- Create repeatable templates: success plans, comms cadences, adoption plans, QBR artifacts, risk frameworks.
5) Build the Playbook (Early-Stage “Pioneer” Work)
- Help define best practices for Strategic CS: segmentation, engagement models, EBR/QBR standards, adoption measurement, and scaled operating rhythms.
- Spot patterns across accounts and propose improvements to product, process, enablement, and GTM.
What We’re Looking For (Required)
- 7+ years in enterprise / strategic Customer Success, account management, client services, or similar customer-facing roles with measurable business outcomes.
- Proven success owning enterprise relationships with senior stakeholders and navigating complex orgs.
- Strong commercial acumen: renewals, retention strategy, risk forecasting, and expansion identification (you understand how CS drives durable revenue).
- Demonstrated ability to lead ambiguity: you proactively create structure, frameworks, and momentum where none exists.
- Executive-ready communication: concise, structured, persuasive in writing and in the room.
- Comfortable learning new technology quickly and guiding customers through adoption of AI-enabled workflows.
- Willingness and ability to travel for customer meetings, customer events, and periodic team onsites/enablement.
Preferred (Nice to Have)
- Experience in early-stage startups (or building a new function/pod/playbook inside a larger org).
- Domain exposure to legal, compliance, or regulated enterprise workflows.
- Background in sales, investment banking, legal, consulting, or professional services (helpful, not required).
- Experience selling/expanding products into enterprise accounts alongside Sales (while maintaining a trusted-advisor posture).
Why You’ll Love Working Here
- High impact + high visibility: you’ll shape outcomes for marquee enterprise customers and influence how we scale Customer Success.
- Autonomy: you’ll own strategy and execution, not just tasks.
- Front-row seat to AI transformation: work directly with executive leaders solving meaningful, complex operational challenges.
Compensation Range: $154K - $190K
The posted salary range is based on our research for companies of our stage and size while in compliance with California law. This is a base salary compensation range and we encourage those who are interested to apply and have an initial discussion.
If you’re ready to take on the challenge and make an impact in a rapidly evolving industry, we want to hear from you!
Similar Jobs
Security • Cybersecurity
Manage a portfolio of enterprise customers to drive adoption of the Tufin platform and Guided Success service. Develop and execute adoption plans, monitor customer health and success metrics, coordinate cross-functional teams (TAMs, Professional Services, Support, Sales), handle escalations, support renewals and expansions, and represent customer feedback to Product Management.
Top Skills:
Check PointCiscoCustomer Success PlatformsFortinetPalo Alto NetworksSalesforceTufin
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
Lead executive-level customer relationships to drive adoption of PagerDuty products, deliver measurable business value, and mitigate risk. Create and execute adoption and ROI plans, guide process/people change, coordinate cross-functional post-sales teams, and facilitate reviews, trainings, and strategic engagements. Forecast renewals and expansion while representing customer needs to product and sales teams. Travel up to 25% for in-person meetings.
Top Skills:
Ai/MlAutomationCloudDevOpsIt MonitoringPagerduty
Edtech • Kids + Family • Social Impact • Software
Manage a portfolio of strategic K-12 district partners to drive onboarding, adoption, renewals, and expansion. Build strong relationships with district leaders, forecast pipeline, create pricing proposals, execute account-based growth plans, and collaborate cross-functionally to inform product and retention strategies. Travel weekly for on-site engagements and occasionally to conferences and HQ.
Top Skills:
Salesforce
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
