Serve as first point of contact for potential customers via email, chat, and phone; answer product questions, provide personalized bike/e-bike recommendations, drive conversions, contribute to knowledge base and training, coordinate with logistics for fulfillment, and report customer feedback to improve products and sales processes.
Upway is a fast-growing startup building the world’s largest e-commerce site for e-bikes 🚲. We are rapidly expanding in our mission to make electric mobility more accessible and reduce waste 🌎!
We are now hiring a Customer Support Specialist (Bike Expert, previous experience with e-bikes preferred, but expert knowledge of analog bikes is also welcome) to join our Los Angeles, CA team.
In this role, you'll be the first point of contact for potential customers, guiding them through the decision-making process and helping them find the perfect e-bike. Your main focus will be driving sales, answering product-related questions, and delivering an exceptional customer experience that turns inquiries into conversions.
Key Responsibilities
Key Responsibilities
- Engage with potential customers via email, chat, and phone to answer product-related questions and guide them towards purchasing the right e-bike.
- Use your deep knowledge of bikes to provide personalized recommendations that drive sales and enhance the customer experience.
- Share your expertise with the broader team by contributing to the internal knowledge base and training resources.
- Collaborate closely with logistics and operations teams to ensure seamless fulfillment and a smooth handoff from sale to delivery.
- Gather and report customer feedback to help shape product offerings and improve the sales process.
Skills, Knowledge and Expertise
Necessary Skills
- Expert knowledge about bikes or e-bikes (e.g., experience in a bike shop, bike manufacturer, or any other industry player).
- Excellent written and oral communication skills
- Comfortability with technology
- An empathetic and enthusiastic personality
- Autonomy and ability to work in a fast-paced environment
- Problem-solving ability – you can identify, analyze, and resolve issues efficiently and effectively
- Adaptability: you can find creative solutions for customers in ambiguous circumstances
Nice to Haves
- Interests in sustainability, mobility, and technology
- Experience in customer support
Benefits
Upway is an early stage startup funded by prestigious investment firms such as Sequoi and Global Founders Capital (Rocket Internet). You will be surrounded by an extraordinarily talented, motivated, and positive team. This environment will provide you with the following benefits:
- You’ll work with a cool product. Electric and sustainable mobility will be ever present in your day-to-day life, and you’ll become an expert in these topics
- A dynamic environment with strong personal responsibility, presenting great learning and growth opportunities
- Comprehensive medical, dental, and vision plans
- Life, accidental death, and long-term disability insurance
- Paid company holidays and time off
- Competitive 401K Plan with matching
About
At Upway, we are making electric mobility accessible to everyone. We are looking for high intelligence, high energy and high integrity people to join us on an exciting journey and reshape mobility with us.Our mission is to make e-bikes the norm, redefining how the world moves. As the global leading platform for certified pre-owned and refurbished e-bikes, we proudly serve customers across nine countries, including France, Germany and the US.We are an international company and operate from Paris, Antwerp, Berlin, Dusseldorf, Los Angeles, Amsterdam and New York. In just three years, we achieved a fast paced growth, ambitious expansion and secured $120M+ from leading investors, including Sequoia, Exor Seed, Korelya Capital & GFC.
Similar Jobs
Fintech • Real Estate • PropTech
Build and maintain native Android applications and infrastructure for Redfin’s mobile home-buying experience. Responsibilities include designing complex technical projects, writing maintainable and testable code, reviewing code, documenting systems, collaborating with product and design teams, improving performance, applying Android best practices, and using AI code-generation tools. The role may include on-call support for production systems.
Top Skills:
AndroidAnthropic Claude CodeCursorGithub CopilotJavaKotlin
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Partner with pharma clients to define project scope, lead task execution, perform qualitative and quantitative analyses, synthesize findings, deliver recommendations, present to senior stakeholders, mentor junior team members, and contribute to business development and internal firm initiatives.
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Manages routine to moderately complex workers’ compensation claims from investigation through resolution. Evaluates coverage, liability, compensability, damages, and reserve requirements; develops action plans; conducts investigations; coordinates with claimants, policyholders, attorneys, appraisers, and other parties; and negotiates settlements within authority limits. May refer claims to subrogation or special investigations teams and must comply with applicable regulatory requirements.
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
