Serve as primary post-sales contact for AMER customers, driving adoption, retention, and expansion through training, health monitoring, pilot support, and pre-sales assets. Collaborate with sales, product, and marketing to align solutions to customer needs and reduce churn.
Description
Bright Insights is the AI-powered e-commerce and retail intelligence division of Bright Data. Launched in September 2022, it bridges the gap between raw web scraping and strategic decision-making by turning public web data into actionable, real-time business intelligence.
We are looking for a dynamic and customer-focused Customer Success Manager to provide expert customer success to our customers in AMER, while also supporting more mature sales cycles, pre-sales. This role requires a strategic thinker who can drive customer success, enhance product adoption, and support the sales team with compelling pre-sales resources.
Responsibilities- Serve as the primary point of contact for Bright Insights & Managed Services customers, ensuring a seamless post-sales experience.
- Drive customer adoption, engagement, and retention by providing proactive training, advice and best practices.
- Develop strong relationships with key stakeholders to understand their business needs and align our solutions accordingly.
- Act as a customer advocate, gathering feedback and collaborating with internal teams to improve product offerings and customer experience.
- Monitor customer health metrics and implement strategies to mitigate churn and drive expansion opportunities.
- Be the expert on our technology and solutions and how they can be used by clients to maximize business ROI in advanced pre-sales
- Collaborate with sales, marketing, and product teams to develop pre-sales assets, including presentations, mockups, prototypes and technical documentation.
- Support client pilots and help clients maximize their pilot experience, from training to assistance to successful completion
- 4+ years of experience in a Customer Success role in a SaaS or technology-driven company.
- Familiarity with Retail /e-commerce data analytics/business intelligence
- Strong understanding of customer success methodologies and best practices.
- Experience building and managing demo environments or technical sales assets.
- Excellent English communication and presentation skills, with the ability to engage both technical and non-technical audiences.
- Strong problem-solving skills and a proactive, customer-first mindset.
- Ability to work independently and manage multiple priorities in a global, fast-paced environment.
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