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Customer Support Engineer

STEM Xpert

Customer Support Engineer

Posted 4 Hours Ago

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In-Office

South San Francisco, CA, USA

Junior

In-Office

South San Francisco, CA, USA

Junior

Onsite deskside support technician providing hardware and software support for HP/Dell laptops and desktops, IMAC activity, system imaging and setup, hardware replacement, network printer/IP troubleshooting, inventory and equipment disposal, and customer-facing support.

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Company DescriptionJob Description

Position - Customer Support Engineer

Location: South San Francisco, CA

Duration : 6 Months plus

This is for a Deskside Support Technician for an onsite support role. This role includes hardware and software support for HP/Dell Laptops & Desktops. IMAC activity, installs, removals, hardware replacement and complete system setup.

There is all some Inventory and equipment disposal required.

Standard Deskside Support. Hardware/software support for Desktops and laptops in office environment. Will require setup and removal of systems as well.

Skills required:

Proactive and able to work with little supervision

Excellent customer service skills

Excellent Documentation skills.

Experienced with Windows Windows 7 & Vista technical support, 2 years minimum preferred.

experience supporting Office/Outlook 2007 and 2010

Experience with Network connectivity (IP setup, adding network printers)

Experience with PC setup (imaging, configuration of Windows Platform software)

Experience with installing hardware (A+ Cert required)

Will work with clients face to face and via phone.

Able to work a 7:30am or 8am shift.

Standard 40 hour work week

Additional Information

For the more Information please contact me at 734-357-8988 or sathish dot balla at tekwissen dot com

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