Customer Support Representative

This is a remote position.

Our client is looking for a Customer Support Representative specialized in Restaurant Catering & Events to join their growing remote team. Operating in the competitive food service and catering industry, they have built a strong reputation for delivering memorable dining experiences and have expanded their catering and events operations significantly in recent years.

Responsibilities

• Serve as the primary point of contact for B2B catering and events clients, managing inquiries via phone and email
  
• Handle the full order lifecycle: intake, updates, modifications, and cancellations
  
• Coordinate seamlessly between restaurant staff, delivery drivers, and clients to ensure smooth operations
  
• Respond to customer inquiries with professionalism, empathy, and efficiency
  
• De-escalate customer concerns and provide solution-oriented resolutions
  
• Perform general customer service duties as needed to support the broader team
  

• Excellent spoken and written English communication skills — both phone and email proficiency are essential
  
• Proven experience in customer service, preferably in a B2B environment
  
• Strong ability to de-escalate tense situations while maintaining a calm and professional demeanor
  
• Comfortable multitasking and coordinating across multiple teams and stakeholders simultaneously
  
• Highly organized, detail-oriented, and capable of working independently with minimal supervision
  

Qualifications

• Prior experience in customer support, client relations, or account coordination
  
• Familiarity with catering platforms, CRM tools, or restaurant management systems is a plus
  
• Experience working in or with the restaurant and/or catering industry is desirable but not required
  
• Proficiency with Google Suite and VoIP/communication platforms