Customer Support Specialist

1. You are scrappy, have a bias for action, and are the hardest worker you know. 
2. You have excellent communication skills (written and verbal). 
3. You are familiar with Whop, either as a buyer or seller. 

Whop is the ultimate virtual market that lets people earn money by starting shops and creating content. We deliver $2.5B per year in income to people across the globe and have more than 5M monthly users.

As a Customer Support Specialist, your mission is to give Whop users the best support on the internet. You will field user questions via Intercom, troubleshoot and resolve any issues, escalate product feedback, and do absolutely whatever it takes to make sure Whop users’ support expectations are wildly exceeded. 

This role reports to the Head of Trust.  

✅ Salary: $48,000

📍Remote : This position offers the flexibility to work from anywhere in the world.

Available shifts are:

• 12:00 am EST to 8 am EST 
• 8:00 am EST to 4:00 pm EST
• 4:00 pm to 12:00 am EST

Weekend shifts are rotational - you must be available to work on some weekends.

• Be the first point of contact for users and creators, managing inquiries via Intercom.
• Troubleshoot and resolve issues with clear, easy-to-follow guidance.
• Work with the team to tackle complex problems and escalate when necessary.
• Keep customer satisfaction high with responsive, effective, and friendly support.
• Jump into team meetings and help us continuously improve our support game.
• Get creative - you have the autonomy to go above and beyond and do whatever you need to do to create the happiest customers on the internet.

• You have previous experience in a customer-facing role, either in running your business or in a customer support (or similar) role
• You are familiar with Whop, either as a buyer or as a seller
• You are utterly insane at everything you do and have an exceptional work ethic
• You have strong communication skills and instant response times
• You have high attention to detail; you care deeply about correctness
• You are low-ego, non-performative, and process-driven
• You love getting creative and doing anything it takes to solve a hard problem 
• You are scrappy and have a bias for action: no task too small, no idea too big

• Within 30 days, you will deeply understand Whop’s product, Intercom workflow, and how to track your performance metrics. 
• Within 60 days, you will know how to escalate complex problems and surface product feedback to Whop’s engineering teams.  
• Within 90 days, you will consistently meet or exceed all target metrics and find creative ways to make the support experience feel magical for Whop users.