Customer Support Specialist

Take on the role of a Customer Support Specialist with us. If you are motivated by challenges, excel in a dynamic and stimulating environment, and aim to develop your career, this position offers the ideal platform for your growth

Responsibilities
• Create Excel spreadsheets with product data.
• Update and maintain master product files.
• Send invoices and shipment details promptly.
• Manage product data in shipping portals.
• Edit and upload images for web use.
• Respond to customer and supplier inquiries.
• Answer customer emails and phone inquiries.
• Process returns, exchanges, and cancellations efficiently.
• Handle out-of-stock notifications for orders.
• Print labels and reformat addresses for shipping.
• Greet visitors and ensure NDA compliance.
• Perform general clerical and support tasks.
• Supervise and train customer service team.
• Assign tasks and balance workloads daily.
• Develop and optimize customer service procedures.
• Resolve escalated issues beyond staff level.
• Monitor and improve departmental performance metrics.
• Track and enter data for accurate billing.

Requirements
• Demonstrated experience working within the consumer goods field.
• Expertise in Microsoft Excel, including the creation and use of complex formulas.
• Proven ability to communicate effectively, both verbally and in writing.
• Exceptional attention to detail and organizational skills.
• Familiarity with the Shopify platform is highly desirable.
• A dependable team member with strong analytical and problem-solving skills.
• Minimum of a High School Diploma or equivalent; a College Degree is preferred.