Design, test, and deliver customer experience solutions: produce page/form/service designs and mockups, run JAD sessions, map requirements, write and execute test cases, manage client expectations, and drive project deliverables to completion.
PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, enthusiastic, and committed professionals who strive to be the best at what they do.
Responsibilities
- Contribute as a member of delivery teams for design, business case development, and testing
- Develop detail design artifacts including page, form, and service descriptions
- Participate in the detail design process to include research, note taking, and writing
- Assist in conducting Joint Application Design (JAD) sessions
- Assist in mapping requirements to designs, maintaining traceability through design stages
- Collaborate with cross functional teams for optimal solutions
- Support the management of client expectations through day-to-day interactions with clients
- Provide thought leadership for improved business solutions for PTP customers
- Guide client understanding of proposed solutions and the business value they will bring
- Collaborate with client counterparts and resolving comments and issues
- Help in controlling design scope
- Write and execute test cases, including creating or finding test data
- Own and drive the completion of project deliverables
Requirements
- 4+ years of business consulting experience, with 2+ years on large-scale projects
- Expertise in writing page, form, and service designs using Microsoft Word
- Expertise in creating page mockups using Microsoft Visio
- Proficiency in tracking deliverables and items using Microsoft Excel
- Strong attention to detail
- Ability to run queries
- Proactive approach to drive deliverable completion
- Experience working in large, complex client environment
- Ability to develop business strategies based on analytical skills and business knowledge
- Experience participating in web application design sessions with client staff
Desired Experience
- Experience with Microsoft Azure DevOps
- Experience facilitating client design sessions
- Experience with Microsoft Teams
- Experience with Microsoft OneNote
- Experience with Microsoft Axure
Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
PTP San Francisco, California, USA Office
San Francisco, CA, United States
Similar Jobs
Artificial Intelligence • Consumer Web • Digital Media • Information Technology • Social Impact • Software
Build and own evaluation infrastructure, observability tooling, datasets, annotation workflows, and diagnostic systems for production AI agents. Lead experiments across prompts, models, routing, caching, cost, and latency. Diagnose failures across planning, tool use, and agent execution, while partnering with AI Core engineering. Manage and grow the AI Quality team as a hands-on player-coach, contributing directly to production code and technical direction.
Top Skills:
Ai AgentsAnnotation WorkflowsBraintrustCachingCi/CdEvaluation FrameworksLangsmithLlmsModel RoutingObservability ToolingPythonRuby On Rails
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
Leads creative production from concept through delivery across film, digital, social, experiential, immersive, and emerging formats. Partners with creative leaders, agencies, production companies, and stakeholders to determine production approaches, manage budgets and timelines, solve complex execution challenges, and maintain exceptional creative quality. Explores and operationalizes AI-enabled production techniques, evaluates emerging tools, and shares production expertise across the Creative & Design team.
Top Skills:
Ai-Assisted Production ToolsAi/MlGenerative AiPrompt EngineeringSynthetic Media
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
Temporary six-month Talent Acquisition Operations Associate responsible for high-volume and complex interview scheduling, resolving conflicts, supporting candidates and interview teams, covering coordinator duties, using AI tools to improve workflows, and assisting with recruiting projects. The role requires at least one year of talent acquisition coordination experience, strong communication and organizational skills, professionalism under pressure, and proficiency with Google Suite, Slack, and macOS.
Top Skills:
Apple MacosChatgptClaudeGeminiGleanGoogle SuiteSlack
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
