As a Data & AI Specialist, you will support nonprofit customers using Windfall's solutions, provide guidance, and handle user inquiries.
This is your chance to break into the data & AI space and accelerate your career. As a Data & AI Specialist at Windfall, you'll be right at the center of the action: supporting the implementation of new Windfall customers, configuring their accounts, mapping real datasets, and making sure our platform runs smoothly for them every day. You'll take on both proactive and reactive data and technical support challenges, becoming the go-to problem-solver our customers rely on. If you want hands-on experience with real data, direct customer impact, and a fast-moving team that will invest in your growth, this is the role for you.
This isn't a deeply technical or SQL-heavy position—we're looking for a resourceful problem-solver who thrives on finding answers, likes working with data, has incredible attention to detail, and is motivated by seeing customers succeed.
We’re on a mission to change how organizations perceive and use people data. And we hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Win When Our Customers Win; and (5) Act with integrity and trust.
Responsibilities:
- Configure new customer accounts and map initial datasets
- Monitor and support data delivery queues
- Triage, troubleshoot, and resolve inbound support tickets, escalating to the appropriate team when needed
- Support wealth analytics reports and match analyses workflows
- Monitor account and dataset health, and address issues before they escalate
- Collaborate with internal teams to report bugs, gather user feedback, and suggest feature improvements
- Maintain accurate and thorough records of all account and support activity in Zendesk and Salesforce
- Proactively follow up on open items to ensure timely resolution and a positive customer experience
Requirements:
- Bachelor's degree
- 1+ years of experience in technical support, data/marketing analyst, or CRM-adjacent role, ideally in a tech or SaaS environment
- Comfort working with data files (e.g., CSV), CRM data models (i.e., objects/records), and spreadsheets; no SQL or deep technical background required
- Familiarity with Salesforce, HubSpot, or similar CRM/database platforms
- A desire to grow your career and professional skillset at Windfall
- Proven ability to adapt to shifting priorities and manage multiple tasks effectively
- Exceptional communication skills, both written and verbal
- Proven ability to analyze and resolve issues effectively
- A positive attitude and a genuine desire to help customers succeed
Preferred Qualifications:
- Previous experience working for a high growth startup
Additional Information:
The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across California. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. We also offer a comprehensive benefits package, which you can explore on our careers site
Compensation range:About Windfall
Windfall is a people intelligence and AI company that gives go-to-market teams actionable insights. By democratizing access to people data, organizations can intelligently prioritize go-to-market resources to drive greater business outcomes. Powered by best-in-class machine learning and artificial intelligence, Windfall activates insights into workflows that engage the right people for each respective organization. More than 1,500 data-driven organizations use Windfall to power their business. For more information, please visit www.windfall.com.
We comply with CCPA. For more information on how we comply, review our privacy notice.
Windfall is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We may use AI tools to assist parts of the hiring process, such as reviewing applications or analyzing resumes. These tools assist our team and do not replace human judgment. Final hiring decisions are made by people.
Windfall San Francisco, California, USA Office
430 Pacific Ave, , San Francisco, CA, United States, 94133
Similar Jobs
Fintech • Machine Learning • Payments • Software • Financial Services
Lead development of next-generation entity resolution solutions using transformers, graph ML, deep learning, and big-data tooling. Partner with engineers and product to design, train, evaluate, validate, and deploy ML models at scale; leverage Agentic AI workflows; translate technical work into business impact across enterprise use cases.
Top Skills:
Agentic AiAWSDeep LearningGraph MlPythonRRelational DatabaseScalaSparkSQLTransformers
Fintech • Machine Learning • Payments • Software • Financial Services
Lead development of next-generation entity resolution using transformers, graph ML, and deep learning at scale. Partner with engineers and product to design, train, validate, and deploy models on AWS/Spark, leverage agentic AI workflows, and translate technical work into business impact across enterprise use cases.
Top Skills:
Agentic AiAWSDeep LearningGraph MlPythonRRelational DatabaseScalaSparkSQLTransformers
Fintech • Machine Learning • Payments • Software • Financial Services
Lead development of next-generation entity resolution ML solutions using transformers, graph ML, and large-scale data pipelines. Partner with cross-functional teams to design, train, validate, and deploy models on cloud platforms, leverage agentic AI workflows, and translate technical work into business outcomes.
Top Skills:
Agentic AiAWSDeep LearningGraph MlPythonRRelational DatabasesScalaSparkSQLTransformers
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
