Data Analyst (Billing and Customer Support) | Ruby Labs

Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/

We’re looking for a Data Analyst to join our Billing and Support team. The successful candidate will utilize their skills in data analysis and statistical methods to provide insights that will impact critical business decisions.

• Monitoring, analyzing, and reporting on key performance indicators and trends in our billing and support functions.

• Creating and maintaining data pipelines, ensuring data integrity and timeliness.

• Leveraging statistical analysis to project and respond to 'what if' scenarios, future trends, and challenges.

• Running AB testing to evaluate the effectiveness of different strategies.

• Collaborating with cross-functional teams to align billing and support processes against potential financial risks.

• Evaluating the impact of our marketing and product offerings on billing, risk, and support, and suggesting areas for improvement or innovation.

• Bachelor’s degree in a relevant field (e.g., Data Science, Statistics, Computer Science, or related field).

• Proven experience as a Data Analyst, preferably in a similar industry.

• Proficiency in using data analysis tools and programming languages such as Tableau and Python/R.

• Experience with SQL, BigQuery or similar cloud-based data warehousing solutions.

• Strong statistical analysis skills, with the ability to analyze complex data sets and produce meaningful insights.

• Demonstrated experience with forward prediction and scenario planning.

• Knowledge of A/B testing methodologies.

• Excellent problem-solving skills, attention to detail, and ability to work collaboratively.

• Strong verbal and written communication skills, with the ability to clearly articulate findings to both technical and non-technical stakeholders.

Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.

Discover the perks of being part of our vibrant team! We offer:

• Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.

• Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.

• Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.

• Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.

• Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1dHF4ctKlez75whdn-ybUwP5d5Wr0BdwVrorrm_fM40Q/preview

Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!

After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:

• Recruiter Screening (40 minutes)

• Technical Interview (90minutes)

• Final Interview (30 minutes)

At Ruby Labs, we are more than a team; we're a community united in pushing the boundaries of technology and innovation. Our combined passion fuels our ambition for excellence, driving impact that resonates around the globe.

We are an equal-opportunity employer and celebrate diversity, recognizing that a diversity of thought and backgrounds builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Join us and be part of a company that is crafting the future of technology across multiple industries.

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