Data Center Operations and Design Engineer

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
Engineer 2, Data Center Engineering to support both deployment and day-to-day operations in a critical facility environment. This role serves as a key member of the data center engineering team, responsible for hardware installation, decommissioning, migrations, structured cabling, maintenance execution, troubleshooting, operational issue resolution, and on-call support. The ideal candidate works effectively across teams and vendors, applies sound technical judgment in equipment placement and infrastructure support, develops and follows technical procedures, and helps ensure data center operations are executed safely, efficiently, and in alignment with company standards.
Job Description
*This position is unable to provide work authorization sponsorship or immigration support now or in the future.*
The Technology + Product organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.
This engineer works onsite in our Northlake, IL Data Center. The hours are Monday-Thursday, 9am-8pm with a rotating on-call weekend schedule.
What You'll Do:

• Manage rack, stack, power, cabling, deployment, decommissioning, and migration of equipment within the critical facility.
• Troubleshoot operational issues, support outage response activities, and engage appropriate resources to drive issues to closure.
• Coordinate change activities, maintenance work, technical project execution, resource planning, and implementation schedules.
• Maintain and troubleshoot structured cabling infrastructure and support day-to-day capacity and operational requirements.
• Develop, maintain, and execute MOPs, technical procedures, and validation steps to ensure work is completed safely and with minimal impact.
• Participate in the on-call rotation, respond to after-hours incidents and urgent operational issues, and coordinate escalation or recovery actions as needed.
• Document incident details, actions taken, and follow-up requirements to support effective handoff, root cause review, and continuous improvement.
• Interface with vendors and internal stakeholders to install, maintain, troubleshoot, and support data center infrastructure and related services.

Skills & Experience We're Looking For:

• 2-5+ years of experience installing and supporting switches, routers, servers, and rack-mounted equipment in a data center or critical facility
• Experience supporting high-speed data, voice, IP, and network infrastructure
• Working knowledge of power systems, including PDUs, ATSs, and UPSs
• Understanding of data center power and HVAC environments
• Ability to plan installations, manage inventory, and maintain accurate documentation

Additional Preferred Skills/Qualifications:

• Exposure to AI tools, automation, or data-driven technologies
• Experience creating and maintaining technical documentation and procedures
• Familiarity with DCIM tools, ticketing systems, and data center support platforms
• Experience coordinating vendors, materials, and project work
• Strong problem-solving, organizational, and analytical skills
• Effective communication and teamwork across technical and business teams
• Ability to work independently, adapt in fast-paced environments, and execute with high quality
• Proficiency with Microsoft Office and standard computer applications
• Demonstrates accountability, sound judgment, and professionalism
• Effective communication and teamwork across technical and business teams
• Ability to work independently, adapt in fast-paced environments, and execute with high quality
• Proficiency with Microsoft Office and standard computer applications
• Demonstrates accountability, sound judgment, and professionalism

About Our Perks & Benefits:
We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.
Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at jobs.comcast.com/benefits
Reasonable Accommodation
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Job Profile: Engineer 2, Excellence in Operations
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Data Center Design; Troubleshooting; Data Center Operations; Power Systems (Inactive); Routers
Salary:
Illinois Pay Range: $68,460.25 - $102,690.38
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years