The Data Recovery Engineer will provide IT support and troubleshooting on Macintosh/iOS platforms, focusing on data recovery and excellent customer service.
Seeking a candidate with 2–4 years of IT / Desktop Support and troubleshooting experience on the Macintosh platform (iOS) who is excited to learn the art of data recovery. Apple Genius and/or Apple Expert a plus.
Education
Associate/Bachelor Degree or equivalent work experience
Required Skills and Experience
- ACMT preferred, but not required
- 2–4 years experience in an IT / Help Desk / Desktop Support / Apple Genius / Apple Expert environment
- Familiarity with all native Apple applications
- Maintains knowledge of current technology
- Experience and understanding of computer hardware components for troubleshooting and upgrading purposes
- Demonstrated experience in information technology operations
- Familiarity with all Apple products including iPhone, iPad, and Time Capsule
- Using Terminal to complete tasks
- Must have passion for staying ahead of current and future technologies
- Excellent interpersonal, organizational, and communication skills
- Great customer service skills are required as you will need to work with customers over the phone on some projects
- Strong attention to detail
- Able to work independently as well as part of a team
- Able to analyze and evaluate customer needs
- Able to prioritize and meet deadlines in a fast-paced environment
If you have some of the qualifications but not all, please tell us why you think you should be considered.
Benefits
- Competitive Salary
- Monthly Bonuses
- 401K Retirement Plan
- Medical Insurance
- Dental and Vision Plan
- Ongoing Training
- Paid Holidays
- Maternity/Paternity Leave
- Events and Celebrations
- Subsidized Stocked Refrigerator
- Friendly Workspace
- Green Business
From Employees on Glassdoor
- Fun work environment, rewarding knowing that we get irreplaceable data back for customers.
- Amazing work environment. Excellent incentives that encourage us all.
- Friendly, inviting, and supportive work environment.
- Great training, room for growth.
- Engaging and manageable workload.
- Each day brings new challenges with new and older technology.
- Snacks and beverages are stocked regularly.
- You feel valued as an employee. Comfortable work environment and strong incentives.
- Drawings for various concerts, regular season and championship playoff (NHL, NFL, MLB, NBA) tickets, and other cool attractions are commonplace.
- It’s been great to work as an individual to make a difference to customers and work next to others with that same goal.
- Small business with a work environment that feels like a family, while also being known as the leader in data recovery.
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What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
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