Deployment Specialist (Contract)

Deployment Specialist (Contract)
On-site at hotels across the US (NYC, Florida, DC, LA and beyond) · Contract · All travel included

Lance (YC W26) runs hotel operations with AI agents, from the front desk to back-of-house and sales. We operate for 50+ hotels across Marriott, Hilton and Hyatt brands, and we're growing fast.

Deployment Specialists are the face of Lance on property. This is customer success and business operations combined with hands-on deployment. You'll fly across the US with a partner, stay at Lance-contracted hotels, and own each hotel's setup and success on Lance.

• Build real relationships with each hotel's leadership and staff

• Plan the implementation strategy for every property you take on

• Train the whole hotel team on Lance, sometimes 100+ employees per hotel

• Own setup and go-live, then make sure the hotel succeeds on Lance long term

• Bring feedback from the field back to the team and help sharpen our playbook

• Hospitality, customer success or operations experience (recent hospitality grads welcome)

• Confident leading a room and training large groups

• Organized, reliable and calm when plans change on-site

• Comfortable with technology and quick to learn new software

• Excited to travel often; US work authorization

• Bonus points: multilingual, or experience in customer success or hospitality

Competitive compensation, plus a daily food stipend. All travel and lodging are covered: flights and hotel stays at Lance-contracted hotels.