Fundraising Operations Coordinator

Job Description:

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

*This position requires you to be located in Northern California.

WHAT YOU NEED TO KNOW (Job Overview): 

The Fundraising Operations Coordinator will work under minimal supervision to support fundraising growth and operational excellence through accurate and timely gift processing, data analysis, reporting, data hygiene, and systems training. This role is critical in ensuring data integrity, adherence to key deadlines, and strong portfolio management to enable successful fundraising outcomes across the region and division. Lead volunteers who perform data entry to support the development team.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Lead efforts to identify needed gift adjustments and/or gift linking requests to support accurate revenue reporting and fundraiser credit alignment, ensuring all gifts are linked in accordance with monthly and quarterly deadlines. Analyze and provide data and reports to assist leadership in tracking performance, monitoring progress toward goals, and informing strategic decisions.

• Lead gift processing operations, ensuring gifts are processed, bundled, and completed within established timelines (e.g., within 2 business days of receipt). Partner cross-functionally to ensure compliance with procedures and provide coaching and guidance to volunteers and staff supporting gift processing.

• Lead data hygiene and system updates to ensure high-quality, actionable data across the region. This includes creating new accounts, managing merges, and maintaining accurate donor records. Support portfolio management by transferring accounts/contacts to appropriate relationship managers, inactivating outdated records, and ensuring portfolios reflect current assignments and fundraising strategies.

• Proactively monitor ask and gift closure activity, ensuring alignment with regional goals (e.g., no overdue asks or closes, accurate strategies, and clean portfolios). Provide regular updates to leadership and relationship managers to support accountability and timely follow-up.

• Support onboarding of new fundraisers and serve as a primary systems trainer for new hires and volunteers. Deliver ongoing skill-building opportunities, office hours, and training on Salesforce, reporting best practices, Donor Portal, and other national tools to strengthen team effectiveness.

• Serve as a liaison to key national contacts for data systems, gift processing, and research. Support tracking of large, budgeted gifts and forecasting visibility in alignment with revenue goals and fiscal timelines.

• Support regional and divisional initiatives and leadership priorities, which may include portfolio refresh processes and coordination of team activities.

• Lead and oversee volunteers supporting data entry and development operations, ensuring quality, consistency, and alignment with team priorities, including tracking and reporting volunteer engagement as needed.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications): 

• Education: Associate degree or equivalent required. 

• Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.

• Management Experience: N/A

• Skills & Abilities: Good interpersonal, verbal, and written communication skills.  Basic proficiency in use of word-processing, spreadsheet applications, AI, and database applications when applicable. Ability to work on a team.

• Travel: May travel and participate in meetings and conferences throughout region.

* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements: 
Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

The salary range for this position is (CA): $30.38 - $33.14 hourly

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO:  Starting at 15 days a year; based on type of job and tenure

• Holidays:  11 paid holidays comprised of six core holidays and five floating holidays

• 401K with up to 6% match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short + Long Term

• Service Awards and recognition