Provides member support through phone, chat, email, and inbound interactions. Assists with account inquiries, transactions, technical support, service requests, and digital banking tools. Builds relationships by identifying needs and recommending relevant financial products and services. Documents interactions accurately, follows compliance policies, meets service and referral goals, and collaborates with team members to deliver an excellent member experience.
UNCLE Credit Union
Join an award-winning team! UNCLE Credit Union has been voted Best Credit Union in the East Bay for nine consecutive years and a Top Workplace for five consecutive years. We're looking for an on-site member-focused professional who is passionate about helping people achieve financial success through exceptional service and personalized financial solutions.
What You'll Do
- Assist members through in-bound, phone, chat, and email interactions
- Build relationships by identifying member needs and recommending appropriate products and services.
- Educate members on credit union products, services, and digital banking tools.
- Support account inquiries, transactions, technical support, and service requests.
- Meet service, quality, and referral goals.
- Accurately document member interactions and maintain compliance with policies and regulations.
- Collaborate with team members to deliver an outstanding member experience.
What We're Looking For
- High school diploma or equivalent.
- Six months or more of banking, credit union, financial services, call center, or customer service experience.
- Strong communication, problem-solving, relationship-building skills and strong verbal and written communication ability
- Comfortable using multiple computer systems and applications.
- Ability to thrive in a fast-paced, team-oriented environment.
- Financial institution experience preferred.
- Spanish speaking is preferred, but not required
Why UNCLE?
At UNCLE Credit Union, you'll be part of a collaborative culture that values service, growth, and community impact. If you're motivated by helping others and creating exceptional member experiences, we'd love to hear from you.
Apply today and become part of an award-winning organization dedicated to making a difference for our members and communities.
Compensation:
- $23-27/hr. DOE. (Additional: Spanish Speaker hourly premium)
UNCLE Credit Union Livermore, California, USA Office
Livermore, CA, United States
Similar Jobs
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Designs, implements, tests, integrates, verifies, validates, deploys, and maintains flight software for satellite vehicle management systems. Supports real-time and non-real-time software development, test planning, emerging technologies, debugging, and automated builds and testing within collaborative engineering teams. The role is fully onsite in El Segundo, California, supports Boeing Defense Services programs, requires U.S. citizenship and the ability to obtain a Secret clearance, and includes a technical coding assessment.
Top Skills:
BitbucketCC#C++ConfluenceDevops ToolchainsEmbedded Real-Time SoftwareGitlabJavaJIRAPythonWireshark
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Design and validate mechanical special test equipment for space electronics, including enclosures, fixtures, thermal systems, mounts, interfaces, and harness routing. Create CAD models, manufacturing drawings, work instructions, and release documentation. Perform structural, modal, thermal, and tolerance analyses; lead prototyping, fabrication, testing, troubleshooting, and production support. Collaborate with electrical engineers on PCB integration and automated test systems, evaluate COTS hardware and vendors, and track project schedules and costs.
Top Skills:
3D PrintingAdditive ManufacturingC#CadCadenceDfm/DfmaFeaGd&TLabviewMatlabMentor XpeditionMicrosoft ProjectPcb LayoutPlmPythonTeststandThermal Simulation
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Leads software systems engineering for SATCOM mission planning tools supporting space and ground systems. Responsibilities include requirements, architecture, API and backend development, frontend interfaces, integration, testing, deployment, code reviews, security, performance improvements, and technical mentoring. The role requires Python, JavaScript, TypeScript, Agile and DevSecOps experience, an active U.S. Secret clearance, U.S. citizenship, and full-time onsite work in Seal Beach, California.
Top Skills:
AngularAPIsAutomated TestingCi/CdDevsecopsFastapiGeospatial VisualizationJavaJavaScriptJqueryNoSQLPostgresPythonSQLTypescriptVulnerability Scanning
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
