Director C2C North America

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

General

• Mission:  Deliver sustained C2C growth

• Level:  Director

• Manager:  VP/GM of N. America

• Directs:  1 existing + 2 to be hired

• Other:  Part of US Extended Leadership Team

Key Responsibilities

• P&L:  Accountable for financial and operating performance of eBay’s C2C (consumer-to-consumer) marketplaces in the US and Canada

• Value Prop:  Enable eBay to grow C2C share by continuously improving our offerings, free structures, experiences, etc.

• Community:  Engage with sellers to deepen our understanding of their needs and strengthen the broader seller community

• Execution:  Drive all go-to-market (GTM) activations, including coordination with cross-functional partners (e.g. marketing, product, GCX) and alignment with other markets

• Insights:  Develop rigorous analysis and business cases that drive key decisions, resource allocations, and corrective actions

• Leadership:  Build and inspire a team of direct reports and indirect partners, so that we drive great customer and business results, while modeling eBay DNA 

• Reporting:  Report key business and project metrics, craft strategic narratives, and serve as a thought leader for executive leadership

• Market Intel:  Serve as the subject matter expert on C2C trends across customers and competitors

Skills & Experience:

• Commercial:  8-10yrs+ responsibility delivering growth for P&Ls or similar financial metrics (e.g. revenue)

• Marketplaces:  8-10yrs+ in consumer marketplaces, including a deep understanding of the key growth levers

• Collaborative:  Proven ability to partner effectively across a matrix, including driving change thru alignment and influence

• Leadership:  5-7yrs+ of building and leading direct teams, as well as cross-functional (aka indirect) teams

• Customer Advocacy:  Strong record of deeply engaging and understanding customers to champion their needs across a company

• Communication:  Mastery of influencing others through clear and compelling written and verbal comms

• Driven:  Operates with urgency, an intrinsic focus on making impact, and a sense of extreme ownership (especially when there is ambiguity)

• Culture:  Aligns with our eBay DNA - empower our community, innovate boldly, deliver with impact, be for everyone, and act with integrity

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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