Director of Data & Analytics

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role:

As the Director of Data & Analytics, you’ll be responsible for building the foundation of a world-class data team that powers strategic decision making via insights and analytics. Your work will directly influence how data is collected, organized, and leveraged across the company. You’ll partner closely with Execs, Product, Engineering, GTM, and G&A to uncover meaningful trends on strategic initiatives, product analytics, and business performance. From establishing data models to improving access to key metrics across the company, this is a unique opportunity to establish modern, scalable analytics and create powerful data insights for a rapidly growing and evolving team.

In this role, you will:

• Own business intelligence reporting across the company, including developing dashboards to help track ongoing KPIs and ad-hoc analyses to dive into high importance questions

• Collaborate with cross-functional teams to understand business priorities and initiatives and orchestrate the data pipeline required to provide fundamental data-driven insights

• Help design and track OKRs, visualize data, and analyze performance, ultimately contributing to shaping strategy and roadmap

You may be a good fit if you have:

• Expert proficiency in SQL and Python

• 10+ years of experience in data, data science, business intelligence, or product analytics roles at a high-growth or scaled technology company

• Ability to drive in-depth analytics projects from end-to-end, including strategic decision-making and operational work streams

• Are an excellent communicator who can partner with cross-functional teams and influence stakeholders at all levels of the organization

• Are passionate about building from the ground up, with a strong bias toward action and intensity

Benefits:

• Health, dental, and vision insurance

• Take what you need vacation policy

• Career growth opportunities within a fast-growing AI company

Compensation:

$230,000-$300,000 + Equity