Jobs at Decagon

Act as strategic HRBP for Sales and Customer orgs: advise leaders on org design, workforce and comp planning, performance management, and employee relations; build HRBP playbooks and operating model; coach managers, use people data to flag risks, lead change initiatives, and scale HRBP capabilities globally.

Provide high-impact administrative support to multiple executives: manage complex calendars, coordinate travel and events, act as central communication point, prepare meeting materials and notes, track follow-ups and team budgets, assist with personal logistics, and help run onboarding and culture activities in a fast-paced startup.

Design, implement, and productionize conversational AI models and pipelines to improve instruction following, retrieval, memory, and long-horizon task completion. Lead multi-quarter research and engineering initiatives, integrate models with platform and product teams, and translate ambiguous research ideas into measurable production milestones.

Own end-to-end U.S. and international payroll, stock administration in Carta, payroll accounting and month-end close, payroll tax registrations and filings, build documentation and controls, automate processes, and expand into broader accounting operations as capacity allows.

Own end-to-end U.S. and multi-state payroll processing, reconciliations, reporting, and audit support. Administer travel & expense operations, corporate card management, AP and AR, month-end close activities, accruals, and reconciliations. Build scalable processes, controls, and automation; partner with People and Finance to support headcount growth in a fast-paced startup.

As a Technical Program Manager, you will lead complex customer deployments and cross-functional programs, driving operational excellence and managing dependencies to ensure timely and high-quality delivery.

The Senior Data Infrastructure Engineer will design, build, and operate data systems for Decagon's AI products, managing data pipelines and optimizing performance while ensuring high availability and low latency.

Lead the Duet product end-to-end: set roadmap, work closely with customers, partner with engineering and research, define AI output evaluation criteria, measure impact on agent performance and iteration speed, and support GTM through demos and customer-facing engagements.

Develop and implement advanced AI systems for customer support, focusing on instruction tuning and information retrieval, while driving performance improvements and automation.

As Deal Desk Operations & Strategy Lead, you'll structure enterprise deals, refine pricing strategy, scale deal processes, and collaborate with Finance and Legal teams.

Lead technical sourcing for engineering roles by mapping the market, building high-quality candidate pipelines, engaging passive talent, and partnering with recruiters and hiring managers to meet ambitious hiring goals. Use creative outreach and data to improve sourcing effectiveness, with emphasis on engineering specialties like AI/ML, infrastructure, and distributed systems.

The role entails working closely with the Founders and Execs to address strategic challenges, drive initiatives, and build scalable processes to support growth.

Own month-end close activities, maintain the general ledger, manage AP/AR and T&E, prepare audit support, and partner cross-functionally to design scalable processes and controls while piloting AI and automation to improve accounting efficiency and accuracy.

Design and optimize enterprise-grade conversational AI across voice, chat, SMS, and email. Advise customers, evaluate voice quality, build playbooks and evaluation frameworks, enable customer teams, and partner with Engineering and Product to drive quality improvements.

Serve as strategic HR partner to Engineering, Product, and Design leaders: drive org design, workforce and headcount planning, performance management, coaching, employee relations, change management, and build HRBP playbooks and operating model to scale a hypergrowth SaaS company.

Lead and build Decagon's enterprise support function end-to-end: resolve technical customer issues, stand up 24/7 incident response, create runbooks/SLAs/tooling, hire and scale the team, and feed customer insights back to Product and Engineering.

Lead the development of Decagon's total rewards strategy, including compensation structures, benefits programs, and equity administration, while partnering with leadership and managing compliance.

The role involves cultivating relationships with senior executives, managing strategic partnerships, and driving Decagon's growth in the U.S. by leveraging executive networks across various sectors, including private equity and technology.

The role involves building and evolving the developer platform, focusing on CI/CD automation, developer tooling, and improving observability and operational excellence.

As a Strategic Solutions Engineer at Decagon, you will integrate AI solutions into customer ecosystems, create tailored demonstrations, and advise enterprise clients.