Director, Global PMO & Strategic Transformation

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL - Director, Global PMO & Strategic Transformation (M3)

Transform at JLL in our work dynamics division on a global client account in our Technology Vertical! Our client is the world's leading cloud-based Customer Relationship Management (CRM) and artificial intelligence software company. This is a hybrid position with 3 days working onsite in San Francisco however we are open to remote talent if you are willing to travel monthly to San Francisco.

Location: San Francisco, CA 94105 (South Financial District) OR Remote

Work Schedule: Hybrid 3/5, M-F 8 AM-5 PM

Reports to: Global Account Director

Estimated compensation for this position is: $150,000 - $220,000 + annual bonus

What this job involves:

We shape the future of real estate for a better world—and transforming a global partnership from a first-generation outsourcing model into an integrated, service-line-led Strategic Partnership requires world-class orchestration.

As our Global PMO Strategic Change Lead, you are the central transformation architect for a JLL client partnership, steering transformation Projects from ideation, to mobilization through Global Model Go-Live and long-term operational maturity.

Reporting directly to the Global Account Director on the Global Leadership Team, you will co-lead the integrated PMO function.

You will synchronize four mission-critical workstreams (Change Leadership & Comms, Talent, Budget & Contract, and Processes/Systems/Tech), direct supplemental Transition Sprint/SWAT resources, and drive the multi-year partnership Vision, Values, Methods, Obstacles, Measures, so big strategic ambitions turn into disciplined, on-time results.

What your day-to-day will look like:

Co-Lead the Integrated client partnership Transformation PMO:

• Serve as the primary JLL PMO leader partnering with transformation leads across Projects ensuring lockstep alignment on milestones, stage gates, and executive decisions.
• Own and govern the Integrated Master Roadmap across all parallel workstreams.
• Establish single-threaded accountability for every deliverable, tracking critical-path dependencies and resolving cross-workstream bottlenecks before they impact timelines.

Direct Transition Sprint, SWAT Teams & Phase 1/2 Mobilization:

• Coordinate and direct supplemental Transition Sprint, JLL Consulting, and SWAT team resources to bridge capability gaps during Phase 1 (New Org Go-Live) and Phase 2 (Global Program Harmonization & Stabilization).
• Partner with HR, Legal, Talent Acquisition, and Regional Leads to oversee the operational readiness of talent transfers, early onboarding roles, and global organizational restructuring.
• Protect BAU operational leaders from 'transformation swirl' by structuring clear decision forums, crisp briefing papers, and disciplined program governance.

Drive Multi-Year Strategy & Process Optimization:

• Partner with the Global Account Director and Governance & Performance Lead to author, track, and operationalize the annual and multi-year Partnership V2MOM (FY27, FY28, and beyond).
• Identify and lead strategic business process optimizations and organizational efficiency initiatives across JLL Technology (JLLT), Operations, Experience, Sourcing, and Finance.
• Evaluate cost structures, budgetary impacts, and ROI for proposed strategic changes—building rigorous, data-backed business cases for executive sign-off.

Deliver Executive Insight & Transformation Visibility:

• Visualize and structure complex program, talent, and financial transition data into concise, executive-ready dashboards and steering committee presentations.
• Facilitate global workshops, alignment summits, and post-implementation reviews that embed a culture of continuous improvement and One Team Partnership.

Required Qualifications:

• Bachelor's degree in Business, Operations, facilities management, or a related field
• 10+ years of experience in strategic program management (PMO), management consulting, enterprise change/transformation, or global account transitions within technology or commercial real estate.
• Strong track record of leading large-scale transformation or process improvement initiatives
• Proven ability to build, lead, and develop high-performing teams across geographically dispersed locations
• Excellent executive communication, presentation, and stakeholder management skills
• Proficiency with project and portfolio management tools and methodologies (e.g., PMI, Agile, Lean Six Sigma)

• Master's degree in business administration, management, or a related discipline
• PMP, PgMP, or equivalent project/program management certification
• Agile/Lean certifications

Please submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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