Lead the global People Operations team, oversee onboarding, service delivery, compliance, and global mobility while driving strategic priorities and operational efficiency.
Role Description
As Director, People Operations, you will lead a global team delivering scalable, high-impact services across the employee journey. Reporting to the VP, People Operations, Rewards, and Technology (PORT), you will own onboarding, contingent workforce, service delivery, global mobility and immigration, and HR compliance. As a member of the PORT Leadership Team, you will drive business outcomes through operational excellence and deliver a frictionless employee experience. This role requires a strategic, hands-on leader with strong execution and cross-functional influence.
ResponsibilitiesPeople Operations Leadership
- Lead and develop a high-performing global team
- Establish operating models, SLAs, and metrics to improve quality and efficiency
- Own contingent workforce strategy and management and make key decisions as it relates to the business (including vendors, compliance, cost)
- Oversee global onboarding operations to deliver a consistent, high-quality new hire experience
- Guide People Operations workstreams for company-wide initiatives (e.g., M&A)
- Drive strategic priorities in partnership with Finance, Audit, Legal, Procurement, People Technology, Talent Acquisition, Workforce Planning, HR Business Partners, and HR PMO
- Influence decisions and ensure execution; act as a trusted advisor on People Operations
- Lead complex change across People Operations by aligning stakeholders to strategy, and ensuring sustained adoption of new priorities, and ways of working
Global Mobility
- Oversee global mobility and immigration programs
- Serve as escalation point for complex immigration and relocation matters
- Collaborate with Legal to monitor regulations and ensure compliance and program effectiveness
Service Delivery & Innovation
- Own service delivery strategy and continue to modernize our support model in partnership with technology teams
- Simplify and standardize employee-facing processes and knowledge management
- Expand support through automation, self-service, and AI
- Leverage data to identify friction, measure performance, and improve outcomes
- Advance adoption of AI and emerging technologies to enhance the employee experience
Compliance & Governance
- Own the global HR Compliance program (policies, controls, risk, governance)
- Oversee HR risk initiatives (SOX, HRIS data integrity, background checks, work authorization)
- Partner with Legal, Privacy, Trust & Security, and Internal Audit to strengthen controls
- Ensure compliance reporting (e.g., EEO-1, OFCCP) and data accuracy via audits
- Track regulatory changes and adapt programs proactively
- 10+ years in People Operations or HR Operations
- Experience leading global teams in complex environments
- Expertise in service delivery and platforms, compliance, contingent workforce, mobility, and immigration
- Track record leading large-scale, cross-functional initiatives
- Strong stakeholder management and influencing skills; clear communicator
- Data-driven with strong operational rigor
- Balances strategy and execution with strong ownership
- Experience leveraging AI and automation to improve operations
- Strong understanding of US employment law; working knowledge of international HR compliance
- Experience in a global technology or SaaS company
- Experience transforming People Operations at scale across company stages
- Demonstrated focus on innovation and continuous improvement
Dropbox San Francisco, California, USA Office
Though remote is our primary way of working, meaningful in-person connection and collaboration is a critical part of Virtual First. Our San Francisco Studio is a place for teams to come together to host meetings, off-sites, and build community.
Similar Jobs at Dropbox
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
As Staff Product Manager, lead product strategy for DocSend, manage product vision, define roadmaps, and drive business results through user insights and collaboration.
Top Skills:
Applied MathBusinessComputer ScienceEngineeringInformation SystemsStatistics
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
The Senior Workday Analyst will modernize and optimize People Technology systems, focusing on improving workflows, delivering employee experiences, and enhancing Workday capabilities. Responsibilities include configuration, testing, and analysis across various functional areas, implementing scalable solutions, and partnering cross-functionally to drive business efficiencies and decision-making through data-driven insights.
Top Skills:
Workday Hcm
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
The Senior Manager, Corporate FP&A will oversee revenue forecasting, support executive communications, analyze revenue metrics, and enhance forecasting processes in Corporate Finance.
Top Skills:
AnaplanDatabricksExcelOracle FinancialsOracle PbcsPigmentTableau
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
