Director, Quality Assurance

At AbsenceSoft, we’re transforming the employee experience. Our secure, intuitive technology helps employers bring humanity, certainty, and efficiency to some of the most complex moments in the workplace. Built by HR professionals for HR professionals, we’re proud of where we’ve been and even more excited about where we’re going.

We’re seeking an experienced and strategic Director, Quality Assurance to lead AbsenceSoft’s Quality Assurance function. This role will ensure the highest levels of software reliability, performance, and compliance across our leave management solutions. You’ll oversee QA strategy, testing frameworks, and automation processes while building and mentoring a high-performing QA team. The ideal candidate is a collaborative leader passionate about innovation, accountability, and continuous improvement.

What you'll do

• Define and execute the overall quality vision, strategy, and roadmap to align with business and product goals.
• Innovate new approaches to increase product quality using AI and automation tools.
• Oversee test planning, execution, and defect management across multiple product lines
• Drive adoption of automation frameworks and continuous integration practices.
• Ensure software quality standards comply with industry regulations and company requirements.
• Collaborate closely with Product, Engineering, and Customer Success teams to ensure high-quality product delivery.
• Establish and track key quality metrics to drive accountability and continuous improvement.
• Develop, mentor, and manage QA team members, fostering growth and professional development.
• Partner with engineering leadership to integrate QA best practices into the development lifecycle
• Lead risk assessment processes and develop mitigation strategies to ensure product reliability.

What you'll bring

• Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred).
• 10+ years of experience in software QA, with at least 5 years in a leadership role.
• Proven success in leading QA strategy, automation, and cross-functional collaboration.
• Strong leadership and people management skills, with the ability to inspire high-performing teams.
• Deep expertise in QA methodologies, tools, automation frameworks, and CI/CD practices.
• Ability to define and measure quality metrics for product success.
• Strong communication and collaboration skills across technical and business teams.
• Experience in SaaS, HR technology, or compliance-driven environments preferred.
• Strategic thinker with data-driven decision-making ability.
• Familiarity with AI-driven quality improvements and innovation in testing.
• High emotional intelligence and commitment to a culture of quality-first practices.

Why join us

At AbsenceSoft, we LEAD with our values:

Lead with Innovation - We create meaningful change through intelligence, focus and passion.  We embrace curiosity, data, and insight to shape the future of our industry. Always innovating, learning and evolving.

Elevate Every Voice - Every perspective matters. We listen, learn, and build a culture where diversity of thought and experience drives better solutions and smarter decisions.

Achieve Together - The customer fuels everything we do. We share knowledge, collaborate, celebrate wins, and face challenges as one team because success is always a collective achievement.

Drive Outcome - Every action we take delivers measurable value to our teams, our customers, and the employees they support. Accountability is non-negotiable. We honor our commitments, take responsibility for results, and see every success and setback as a chance to grow stronger.

We offer:

• Impact that matters. You’ll do work that shapes the future of the modern workplace
• Flexibility and trust. We’re remote-first and results driven. You’ll have the freedom and flexibility to do your best work, wherever you do it best.
• Growth and development. We believe the best work happens when people are growing. You’ll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact.  
• Competitive rewards. We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too.
• Time for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life.
• Belonging and balance. We’re building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared. 

We’re committed to building a team as diverse as the customers we serve. If your experience doesn’t align perfectly with every qualification, we still encourage you to apply you might be exactly what we’re looking for. If this sounds like a fit, apply today, we’d love to meet you!
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