Why Workit:
Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care. Our programs are based in harm reduction, and bring together licensed clinicians who really listen, FDA-approved medication, online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions. Workit Health's patient-centered telemedicine model is improving clinical outcomes and eliminating barriers to treatment, making long-term recovery accessible to individuals who need it, without disrupting their daily lives.
We’re excited to expand our team as our impact and coverage areas continue to grow. Our team members are dedicated and passionate about our mission of making exceptional, judgment-free care for addiction more accessible.
We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they're ready for it. We're looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives, and changing the way addiction is treated in America.
Workit Health is looking for a Director of Revenue Cycle Management to join our team. This individual will work closely with our Operations, Client Success and Finance leadership teams to drive the direction of Workit Health's fast-paced growth from contracting & credentialing through billing and collections.
The Director of Revenue Cycle Management reports to the VP of Revenue Cycle Management and works with diverse stakeholders and cross-functional teams to help drive the direction of Workit Health's fast-paced growth from contracting and credentialing through billing and collections.
Core Responsibilities:Leadership & Manager Development
- Lead, coach, and mentor billing team managers, building leadership capability, succession plans, and team engagement across sub-departments
- Cascade strategic organizational goals into clear team KPIs, establishing manager-level accountability and performance metrics.
- Oversee workforce planning, capacity modeling, and resource allocation to support scaling operations
- Serve as the primary internal escalation point for complex operational, interdepartmental, or personnel issues surfaced by management
Strategic Revenue Cycle Management
- Own end-to-end RCM operations—including claims management, payor follow-up, appeals, denials, and write-offs—across both fee-for-service and value-based contracts
- Monitor key operational KPIs and benchmarks, establishing departmental standard operating procedures (SOPs) to drive continuous process improvement
- Lead regular data reviews, delivering weekly operational reporting and monthly updates on key RCM metrics to leadership
Contracting & Credentialing
- Direct the full payor onboarding lifecycle, overseeing market research, contract applications, CAQH maintenance, re-credentialing, and delegated credentialing
- Train and upskill managers on contracting, credentialing, and compliance best practices to optimize onboarding timelines
Cross-Functional & Product Innovation
- Partner directly with the VP and Senior Manager of RCM Strategy to prioritize, design, and implement claims automation initiatives alongside Product and Engineering
- Coordinate with executive leadership to drive strategic payor launches
- Execute high-priority strategic and operational projects in alignment with long-term RCM leadership objectives
Qualifications:
- CPC and/or CPB required
- At least 5 years of experience in healthcare leadership
- Expertise in telemedicine billing and coding for SUD/OUD/G Codes
- Comfortable leveraging AI tools and emerging technologies to optimize workflows, analyze data, and drive efficiency
- Strong analytical skills with the ability to interpret complex data, extract actionable insights, and guide data-informed decision-making. Advanced Excel/Google Sheets skills
- Proven experience managing, mentoring, and leading lower-level managers or team leads.
- Demonstrated expertise in synthesizing metrics into clear, executive-level reports and dashboards.
- Persistence when working/communicating with payers
- Experience working cross-functionally with different teams
- Experience project managing internal projects
- Working knowledge of industry best practices in Revenue Cycle processes: billing, charge capture, contractual adjustments, third-party reimbursements, and collections and cash management
- Fundamental knowledge of revenue integrity (i.e. CPT and ICD-10 coding) and documentation requirements for billing and compliance
- Comfortable working with the ambiguity of a fast-paced company environment
- Exceptional written and verbal communication skills
- Attention to detail, exceptional organizational and problem-solving skills
#LI-MM1
Benefits & Rewards:
- Fully remote work
- 5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!)
- 11 paid holidays
- Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs
- 12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)
- 401k + 4% matching
- Healthcare & dependent care Flexible Spending Accounts (FSA & DCFSA)
- Health Savings Accounts (HSA)
- Employee assistance program, complete with financial coaching and counseling sessions
- Professional development allowance for Providers and Behavioral Health team
- Opportunities for internal mobility and growth at a Company with a proven track record of really promoting internally
- Vibrant, democratized culture with clubs and multiple ERG groups
- Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations
Equal Opportunities for Everyone, including Folks in Recovery:
As we are an addiction recovery company founded by people in recovery, those in addiction recovery themselves are encouraged to apply. Workit Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
AI Interview Policy:
At Workit Health, we value authenticity, curiosity, and personal insight during our hiring process. To ensure a fair and genuine experience for all candidates, we ask that you refrain from using AI tools or external assistance during interviews or assessments. We’re most interested in your unique ideas, problem-solving approach, and communication style—qualities that help us understand how you’ll contribute to our team. Demonstrating your own thinking and creativity gives both you and us the best sense of fit and potential.
Privacy Policy:
Applicant personal information is collected and used in accordance with Workit Health’s Privacy Policy, which includes disclosures and rights under applicable U.S. privacy laws.
Workit Health Emeryville, California, USA Office
6400 Hollis Street, Suite 3, Emeryville, CA, United States, 94608
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