GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.
General Description
The Director of Operations will provide direct support to the Regional Partner to maintain successful Sales Operations, Marketing and Vendor Management teams, cumulatively the "Operations Team". The Director of Operations will be responsible for managing the day-to-day activities of employees in the Operations Team, develop an annual road map for the Region, and be the escalation point for any Operations issues in the region.
Roles and Responsibilities
Provide direct support to the Regional Partner on annual strategy, prioritization and planning.
Develop an annual road map for each sub-team and review with team manager and Regional Partner on a quarterly basis.
Ensure a high level of internal and external customer service.
Oversee Operations Team activities in the region, manage employees and make changes as needed including hiring, onboarding, promotions and terminations.
Develop, document and routinely evaluate and improve regional business procedures to increase efficiency and profitability.
Collaborate with corporate resources to ensure seamless interaction between corporate and regional resources, including operational process improvements.
Develop reports and metrics to evaluate the success and health of the region, with the support of the corporate business intelligence team.
Maintain executive relationships with regional Channel Managers for targeted regional vendors.
Formalize and execute standard policies for the region, as required and vetted by corporate.
Other duties as assigned.
Adhere to GuidePoint Security Core Values.
Required Experience
Proven success managing a team in a company that is regionally focused with input from corporate.
Intermediate level experience with Microsoft Office and Internet Navigation.
Self-motivated with a strong ability to multi-task and prioritize.
Must have outstanding attention to detail and commitment to follow-through.
Ability to work well with a team with an unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity are a must.
Demonstrates good judgment in analyzing information to make decisions that benefit the company.
Strong written and verbal communication skills.
Demonstrates a willingness to learn and use AI-enabled tools.
Preferred Experience
Prior experience in the cybersecurity industry.
Reside within the Northeast region.
Travel Requirements
- Up to 10% travel required.
Physical Requirements
Sedentary work.
Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day.
Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day
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Why GuidePoint?
GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1,300 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 6,200 customers.
Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.
This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.
Some added perks….
- Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
- Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options)
- Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
- 12 corporate holidays and a Flexible Time Off (FTO) program
- Healthy mobile phone and home internet allowance
- Eligibility for retirement plan after 2 months at open enrollment
- Pet Benefit Option
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