Director, Strategy & Operations

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Overview

eBay, a global leader in eCommerce headquartered in San Jose, California, is seeking a Director, Strategy & Operations to lead strategic direction and execution for the Vehicles business, part of the broader eBay GFC (Global Focus Category) portfolio.

As a key member of the eBay GFC leadership team, this leader will own the strategy and operations roadmap for Vehicles, driving the business toward its ambitious growth goals for FY26 and beyond. This role represents an exceptional opportunity to shape one of eBay’s most strategically important categories and to help define the future of automotive commerce.

If you are a strategic operator who thrives on solving complex challenges, leading teams, and delivering business transformation at scale within a purpose-driven, customer-focused company—eBay is the place for you.

Context

Vehicles have historically been a foundational growth driver for eBay. In recent years, the category has evolved rapidly alongside shifts in customer behavior and increased specialization across the automotive landscape. eBay has responded with renewed strategic focus—investing heavily in building trust, accelerating innovation, and delivering seamless customer experiences that connect both enthusiasts and everyday buyers.

As of FY25, Vehicles has been established as a focus category for accelerated investment and long-term category leadership. A key pillar of this evolution is Caramel, a recently acquired automotive checkout and services platform that enhances trust and reduces complexity in peer-to-peer car transactions. Caramel remains an integral part of the Vehicles growth strategy—expanding the scope of services eBay can offer across financing, logistics, insurance, and secure payments.

The Director of Strategy & Operations will lead both the strategic direction of the Vehicles business—including Caramel—and the operational delivery of those strategic priorities.

Position Summary

The Director, Strategy & Operations – Vehicles will report directly to the General Manager, Vehicles, and will serve as a senior thought partner and operator to drive growth, efficiency, and execution across the business. This individual will oversee strategic planning, business performance management, and operational excellence, ensuring that Vehicles delivers on eBay’s category vision and financial objectives.

This is a people leadership role, responsible for managing a team that drives strategic analysis, business planning, operational execution, and integration across the Vehicles and Caramel businesses.

Key Responsibilities

• Strategic Leadership: Define and lead the strategic roadmap for the Vehicles category, including growth initiatives, customer experience priorities, and business transformation programs. Partner with the GM and cross-functional leaders to align on goals and execution plans.
• Operational Execution: Own the end-to-end delivery of strategic initiatives across eBay and Caramel. Ensure consistent progress against key milestones, KPIs, and financial targets through disciplined program management and accountability.
• Caramel Integration & Growth: Oversee the continued integration and scaling of Caramel within the eBay ecosystem, ensuring it serves as a catalyst for innovation and trust in vehicle transactions.
• Business Planning & Performance: Lead annual and quarterly business planning cycles, reporting, and performance reviews. Develop tools, frameworks, and dashboards to track business health and outcomes.
• Cross-Functional Collaboration: Partner closely with product, engineering, marketing, finance, analytics, customer experience, M&A, and other stakeholders to drive operational alignment and successful execution.
• People Leadership: Manage and develop a high-performing team of strategy and operations professionals. Foster an inclusive, growth-oriented culture that encourages innovation, accountability, and operational excellence.
• Executive Communication: Create and present executive-level updates and strategic recommendations to senior eBay leadership. Influence decision-making through clear, data-driven narratives.
• Process Improvement: Identify and lead opportunities to streamline operations, improve decision velocity, and enhance organizational efficiency.

Qualifications

• 12+ years of professional experience, including significant exposure to strategy, operations, or general management roles in a large-scale, fast-paced organization. MBA preferred but not required.
• Proven experience leading cross-functional programs and driving measurable business outcomes.
• Strong analytical, strategic, and operational skills with the ability to translate complex business problems into actionable plans.
• Excellent communication and executive presentation skills, with comfort operating at the most senior levels of the organization.
• Demonstrated experience managing and developing teams.
• Experience working in or adjacent to technology, eCommerce, or automotive industries is a plus.
• Ability to manage ambiguity, prioritize effectively, and deliver results in dynamic environments.
• Genuine passion for eBay’s mission and customer community. While direct experience in the automotive enthusiast space is not required, curiosity and openness to learning the market are essential.
• Must be willing to work from eBay’s San Jose campus at least three days per week, with occasional travel as required.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work.  

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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