Serve as a technical escalation point for Core Network services by diagnosing incidents, supporting preventive maintenance, assessing service changes, managing problems, coordinating cross-domain teams, and contributing to service automation. The role requires Core Network operations experience, knowledge of EPC, IMS, and 5GC technologies, OSS tools expertise, incident and problem management experience, bilingual English and Spanish proficiency, and a relevant bachelor’s degree.
Join our Team
About this opportunity:
Join Ericsson as a Domain Support Specialist and play a key role in ensuring the stability, performance, and continuous improvement of our Core Network services. In this position, you will serve as a technical escalation point for Core-related issues, diagnosing and resolving incidents while supporting preventive maintenance, service change assessments, and problem management activities.
What you will do:
The skills you bring:
About this opportunity:
Join Ericsson as a Domain Support Specialist and play a key role in ensuring the stability, performance, and continuous improvement of our Core Network services. In this position, you will serve as a technical escalation point for Core-related issues, diagnosing and resolving incidents while supporting preventive maintenance, service change assessments, and problem management activities.
What you will do:
- Act as technical escalation point for Core services.
- Diagnose and resolve incidents.
- Support preventive maintenance activities.
- Perform impact assessments for service changes.
- Participate in problem management initiatives.
- Coordinate with cross-domain teams.
- Support service automation efforts.
The skills you bring:
- Experience in Core Network operations.
- Knowledge of EPC, IMS, and 5GC technologies.
- Incident and problem management experience.
- OSS operational tools knowledge.
- Professional proficiency in English and Spanish (written and verbal).
- Education: Bachelor degree in Telecommunications, Engineering, IT, Computer Science, or related discipline.
Ericsson Santa Clara, California, USA Office
Ericsson Santa Clara D-15 Innovation Center Office
Heart of Silicon Valley with leading tech companies nearby. Close to cafes, gyms and major highways, plus short commutes to San Jose, Mountain View and Palo Alto.
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