Client Success Manager

At Coretelligent, we take ownership of the technology our clients rely on every day.

We partner with growing, highly regulated organizations that need secure, dependable IT environments built to scale. Our role goes beyond support. We bring structure, clarity, and accountability to complex technology landscapes so leaders can move forward with confidence.

Over the past several years, Coretelligent has entered a new chapter. We have strengthened our leadership team, modernized our service delivery, and sharpened our focus on long-term client outcomes. Our work spans managed IT, cybersecurity, cloud, and strategy, delivered through a model designed for consistency, transparency, and trust.

We are building a team of professionals who care deeply about quality, ownership, and continuous improvement. If you value clear expectations, thoughtful collaboration, and work that genuinely matters to the businesses you support, you will feel at home here

What We’re Looking For

At Coretelligent, our Client Success Managers are trusted advisors who build strong client relationships while ensuring every interaction reflects our commitment to exceptional service. As the primary point of contact for a portfolio of emerging clients, you'll help strengthen client partnerships, coordinate internal resources, resolve service-related concerns, and identify opportunities to expand the value we provide over time.

This role manages a high-volume portfolio of approximately 150 clients, primarily organizations with less than $50,000 in annual recurring revenue. While proactive account growth is an important part of the role, success is built first on delivering an exceptional client experience through responsiveness, communication, problem-solving, and trusted partnership.

The ideal candidate enjoys building relationships, navigating challenging client situations, collaborating across technical teams, and finding opportunities to help clients succeed in a fast-paced Managed Services environment.

Remote (U.S) | Exempt | Reports to Manager, Service Delivery

What You’ll Do:

• Serve as the primary relationship owner for a portfolio of approximately 150 emerging clients, providing an exceptional experience throughout the client lifecycle
• Build trusted relationships through proactive communication, regular account outreach, and consistent follow-up
• Respond to inbound client inquiries, service concerns, licensing requests, and account-related questions with professionalism and urgency
• Partner closely with Service Delivery, Remote Support, Account Management, and other internal teams to coordinate solutions and ensure timely client resolution
• Own client communications throughout service issues, helping manage expectations, provide updates, and maintain confidence while internal teams work toward resolution
• Identify account health trends, retention risks, and opportunities to strengthen client relationships through proactive engagement
• Recommend additional Coretelligent services, licensing, or solutions when appropriate based on client needs, business goals, and technology environments
• Support renewal conversations and contribute to client retention initiatives while participating in Coretelligent's commission program
• Maintain accurate account documentation, activity history, and client communications within CRM and ServiceNow
• Continuously look for opportunities to improve client experience, internal processes, and operational efficiency across the emerging client portfolio

What You Bring to the Table:

• 2+ years of experience in client success, customer success, account management, customer experience, client services, or a similar client-facing role
• MSP, managed services, IT services, SaaS, or technology industry experience required
• Experience managing multiple client relationships while balancing competing priorities in a fast-paced environment
• Exceptional communication and relationship-building skills with the ability to build trust and credibility across diverse client organizations
• Strong problem-solving abilities and sound judgment when navigating client concerns, escalations, or complex situations
• Demonstrated ability to remain calm, adaptable, patient, and solution-oriented during challenging client interactions
• Experience collaborating cross-functionally with technical, operational, and service delivery teams to resolve client issues
• Strong organizational skills with the ability to manage follow-up, prioritize competing requests, and maintain excellent attention to detail
• Experience working within a CRM, ServiceNow, or similar client management platform
• Familiarity with Microsoft licensing, managed IT services, cybersecurity, or technology solutions is a plus

What We Bring to the Table:

Salary Range

The reasonably expected annual base compensation range for this position is $90,000 - $105,000. This range reflects the minimum and maximum targets for new hires across all U.S. Within the range, individual compensation is determined by job-related skills, experience, geographic location and applicable state or local laws.

Commission Eligibility

This role may also be eligible for commission under Coretelligent’s sales compensation plan.

On-Target Earnings (OTE)

The reasonably expected annual on-target earnings (OTE) for this position are $110,000 - $125,000, inclusive of base salary plus target commission based on achievement of performance goals.

Benefits

Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.

Perks

Observed company holidays, including a day off on your birthday, flexible vacation, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 well-being allowance, and other health & wellness perks.

Equal Opportunity and Accessibility Commitment

Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more. Our focus is on creating an inclusive workplace where diversity is valued beyond compliance, ensuring that every team member feels respected, supported, and empowered to be their authentic selves.

We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to [email protected] for necessary arrangements.

Recruitment Process & Candidate Privacy:

Coretelligent is committed to a fair and transparent hiring process. As part of this, we use AI-assisted tools to support interview note-taking and documentation. These tools are used solely to assist our team and do not evaluate candidates or make hiring decisions. All candidate assessments and final decisions are made by our hiring team.

We are committed to using technology responsibly and maintaining an equitable process. If you prefer not to have AI-assisted note-taking during your interview, please let us know and we are happy to accommodate.

In compliance with the Colorado Anti-Discrimination Act (CADA), we do not request or consider age or age-adjacent information (such as graduation dates) during the hiring process. We encourage all qualified individuals to apply, regardless of age.

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA); please review our CCPA Notice for California Residents here for more information on how we collect and use your personal information.

Additional Information:

E-Verify www.dhs.gov/E-Verify      

For information about the right to work, click here for English or here for Spanish.

E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. 

As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please.

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