EN/VR Payment Specialist

We are seeking to hire a EN/VR Payment Specialist to our team!

Join Us in Empowering Lives Through SSA’s Employment Support Initiatives

Are you passionate about making a meaningful difference in people’s lives? The Social Security Administration (SSA) is committed to helping individuals with disabilities achieve greater independence through employment. By joining our team, you’ll play a vital role in supporting this impactful mission—helping people unlock their potential, build confidence, and create brighter futures. If you're driven by purpose and inspired by the chance to make a lasting impact, we invite you to be part of a program that changes lives every day.
The Systems Manager is responsible for the administration, security, maintenance, and optimization of IT systems, networks, and infrastructure supporting the Beneficiary Helpline and related program operations. This role ensures reliable system functionality, compliance with SSA and federal security standards, and supports business continuity through proactive management, troubleshooting, and enhancements. The Systems Manager collaborates with program leaders and cross-functional teams to align technology solutions with organizational needs, prepares technical documentation, and serves as a subject matter expert on system security and best practices.

Job Responsibilities and Duties:
The EN/VR Payments Specialist is responsible for processing, verifying, and reconciling Employment Network (EN) and Vocational Rehabilitation (VR) payment transactions, ensuring eligibility and accuracy in accordance with program guidelines. This position manages all phases of EN/VR payment cycles, including processing payment requests through the iTOPSS system, maintaining detailed records of transactions, and performing regular reconciliations of payment activity. The Payments Specialist conducts quality assurance reviews of payment files to validate data integrity and procedural compliance and assists in resolving overpayment and eligibility issues by coordinating with EN/VR program representatives and other stakeholders. This role requires a High School diploma or equivalent and four to six years of hands-on experience in EN/VR payments processing, eligibility determination, transaction management, or similar financial operations. The ideal candidate is highly detail-oriented, analytical, and experienced with payment systems, recordkeeping, and program compliance protocols.

Duties and Responsibilities:
•    Process EN and VR payment transactions, ensuring eligibility compliance and accuracy.
•    Enter and verify payment requests using the iTOPSS system and maintain transaction records.
•    Reconcile payment activity and resolve discrepancies or errors related to EN/VR transactions.
•    Conduct quality assurance reviews of payment documentation and processes.
•    Collaborate with EN/VR program representatives to clarify eligibility and resolve transaction issues.
•    Assist in the investigation and resolution of overpayment incidents.
•    Maintain up-to-date documentation, files, and logs for all payment activities.
•    Ensure compliance with SSA and program-specific payment processes, guidelines, and timelines.
•    Support audits and data integrity initiatives as required.

Requirements:

•    High School diploma or equivalent required.
•    5+ year of paid experience in EN/VR payments processing, eligibility review, transactions, or reconciliation.
•    Experience using iTOPSS or similar payment processing systems.
•    Strong attention to detail and accuracy in data entry and recordkeeping.
•    Experience conducting quality assurance and compliance checks.
•    Ability to assist with the identification and resolution of overpayment issues.
•    Effective communication and problem-solving skills.
•    Proficiency in basic office technology and payment tracking systems.
•    Knowledge of SSA program requirements related to EN/VR payments is preferred.

Clearance requirements:

Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance