Engagement Manager

Sales | San Francisco, United States | Remote, Remote | Full-Time
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Your future team
The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.
We're hiring an Engagement Manager to join our Advisory Services team as an individual contributor - this is not a managerial role. The Engagement Manager plays a critical role in driving customer outcomes by advising external clients on achieving their goals with Atlassian's solutions. This position is key to driving Advisory Services engagements and focuses on leading and executing client engagements to meet strategic goals and deliver value. This is an individual contributor role reporting to a manager in Advisory Services.
What You'll Do

• Be the primary contact for your Advisory Services engagements, driving the direction throughout the engagement lifecycle. You will be the sole access point to the Advisory Services organization for your clients, facilitating collaboration and ensuring the efficient delivery of customer outcomes.
• Take charge of proactive scope management to ensure that the team stays aligned with the engagement vision and meets your client's desired outcomes. You will execute projects to achieve results while balancing available time and resources. Additionally, it involves identifying future opportunities for further outcomes, growth, and expansion.
• Accelerate time to value by applying project and program management expertise, ensuring the efficient and high-quality delivery of results for clients.
• Cultivate enduring relationships with clients by applying consultative skills, maintaining clear and consistent communication, and monitoring and reporting on the value generated from the Advisory Services engagement.
• Partner with teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

In The United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $131,400 - $171,550
Zone B: $118,260 - $154,395
Zone C: $109,062 - $142,387
Your Background

• 5+ years in Professional Services, Technical Consulting, or Success customer-facing roles. Experience managing client relationships and delivering successful project outcomes.
• 8+ years of experience within SaaS companies or similar product organizations or technology consulting firms. Track record in managing large-scale projects and programs.
• You're fluent in English, but it would be nice to have a second language, such as Spanish, French, or Portuguese, for business communication.

It's nice if you have

• PMP Certification, Agile Certification (Scrum Master, Product Owner), or similar: A recognized credential that validates your ability to manage professional projects.

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $131,400 - $171,550
Zone B: $118,260 - $154,395
Zone C: $109,062 - $142,387
This role may also be eligible for benefits, bonuses, commissions, and equity.
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