Engagement Manager

Engagement Manager – Internal Opportunity

***Open to Current EWN Employees Only***

Grow Your Career at EWN!

We're excited to share an internal opportunity for an Engagement Manager!

This position offers an opportunity for experienced team members to take on greater ownership of complex client engagements, apply their regulatory and product expertise, and help shape how EWN delivers solutions and services to our clients.

About the Role

The Engagement Manager serves as a senior subject matter expert, independently leading complex client engagements, designing compliance programs, and providing strategic recommendations that support successful client outcomes.

This role works closely with Account Management, Regulatory, Product, Business Development, and EWN Leadership to deliver high-quality client solutions, strengthen implementation practices, and improve service delivery.

The ideal candidate brings strong regulatory knowledge, consultative experience, sound judgment, and the ability to manage multiple client priorities while supporting and mentoring colleagues.

Location & Work Arrangement

This is a hybrid position based in the Dallas–Fort Worth (DFW) area and requires regular in-office attendance.

EWN's headquarters is expected to relocate to 1301 Solana Blvd, Westlake, TX 76262, Suite 1100, around December 1, 2026. Employees will work onsite Tuesdays, Wednesdays, and Thursdays, with remote work available Mondays and Fridays.

Regular onsite participation is an essential function of this role.

What You'll Do

As an Engagement Manager, you will:

• Lead complex and strategic client engagements, including enterprise White Glove onboarding and major program redesigns, from kickoff through transition to Account Management.
• Design compliance programs, including Operator Qualification (OQ), by evaluating regulatory requirements, covered tasks, evaluation methods, and client operational needs.
• Develop EWN platform configuration strategies, including task list mapping, in partnership with regulatory subject matter experts.
• Manage multiple client engagements simultaneously, identifying risks, prioritizing needs, and recommending solutions that support successful outcomes.
• Guide engagement delivery through Associates, Account Managers, and automated or AI-assisted tools by establishing requirements, setting quality standards, and reviewing results.
• Partner with EWN Leadership to improve implementation methodologies, White Glove services, and program design standards.
• Evaluate complex program and regulatory questions, provide guidance on proposed solutions, and recommend improvements to established practices.
• Coach, train, and share knowledge with colleagues to strengthen consultative capabilities and consistent service delivery.
• Collaborate with Product, Business Development, and other internal teams to share client insights and support improvements to EWN's products and services.
• Serve as a subject matter expert for strategic sales opportunities and represent EWN in client meetings, industry events, and regulatory discussions.

What You'll Bring

Required Skills & Experience

• Bachelor's degree in Business, Operations, Engineering, or a related field, or an equivalent combination of education, training, certifications, and experience.
• 5+ years of experience in client-facing implementation, consulting, compliance, customer success, or a related role.
• Demonstrated experience independently leading complex enterprise client engagements as the primary client-facing resource.
• Advanced knowledge of regulatory requirements, including Operator Qualification (OQ), and the ability to interpret and apply them in client environments.
• Experience designing, evaluating, or advising on complex compliance programs, including OQ programs.
• Strong knowledge of applicable regulatory standards, including 49 CFR Part 192 Subpart N, Part 195 Subpart G, ASME B31Q, covered task identification, and evaluation methods.
• Strong consultative skills, including client discovery, program assessment, solution design, risk mitigation, and implementation planning.
• Ability to independently evaluate complex client situations and recommend practical solutions using sound judgment.
• Strong client relationship management and communication skills, including the ability to advise executive-level stakeholders and navigate complex client interactions professionally and confidently.
• Ability to manage multiple client priorities while supporting program quality, compliance, and successful client outcomes.
• Strong collaboration skills with the ability to partner effectively across teams and influence outcomes without direct authority.
• Ability to travel to client sites as needed and support a standard hybrid work arrangement.

Preferred Skills & Experience

• 3+ years of experience at EWN.
• Direct experience administering, evaluating, or auditing an Operator Qualification program for an operator or contractor.
• Experience with EWN's platform, client onboarding, implementation, or related service delivery functions.
• Experience supporting enterprise or strategic customers in a regulated environment.
• Experience with SaaS implementation or customer onboarding.
• Experience using AI-assisted or automated tools to improve efficiency and service delivery.
• Experience mentoring or developing others in a consultative or advisory role.
• Experience in the oil, gas, or energy industry or SaaS business model.

What Makes This Opportunity Different?

• Independence & Accountability: Take initiative, own your work, and confidently manage responsibilities with minimal supervision while driving successful client outcomes.
• Greater Ownership: Independently lead complex engagements and make recommendations that directly influence client outcomes.
• Strategic Impact: Help shape compliance programs, implementation practices, and service delivery standards.
• Professional Growth: Expand your expertise, strengthen consultative skills, and serve as a resource and mentor to colleagues.
• Cross-Functional Collaboration: Work closely with leaders and teams across EWN to solve complex client challenges.

Work Details & Expectations

• Location: Hybrid office, home office, and field
• Schedule: Monday–Friday, various 8-hour shifts between 6:00 AM and 6:00 PM CT
• Travel: Up to 60% travel, as needed, to support client engagements and business objectives
• Environment: Office, home office, and field
• Benefits: Existing EWN employee benefits remain unchanged, subject to plan eligibility and elections.

Important: This position may involve significantly more client-facing travel than your current role. Please consider the travel and onsite expectations before applying.

Internal Application Process

We encourage interested employees who meet the qualifications to explore this opportunity!

• How to Apply: Submit your application through the internal job posting in BambooHR.
• Application Deadline: Thursday, November 19th by 11:59pm CT
• Manager Notification: HR will reach out to confirm employees manager is aware that you are being considered for another position within the company.
• Questions? Contact [email protected] for additional information about the role or application process.

All internal applicants will be evaluated based on their qualifications, relevant experience, and alignment with the requirements of the position.

Equal Employment Opportunity

Energy Worldnet, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Disclaimer

Employees must be able to perform the essential functions of this role with or without reasonable accommodations.

EWN reserves the right to revise or assign additional duties as necessary.