Engineer 4, Engineering Operations

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
This job is responsible for advancing complex initiatives and establishing operational excellence. It focuses on strategic network design and deployment, optimizing system performance and reliability. The role is instrumental in mentoring technical teams and leading cross-functional projects for operational improvements.
Job Description
Responsibilities:
Experience with the following vendors:

• Cisco
• Juniper
• Ciena
• Nokia
• Arris Modems

Experience with the following technologies:

• Metro-Ethernet Carrier Services
• Service Provider (Segment Routing, BGP, MPLS RSVP/LDP, OSPF/ISIS)
  • OAM/QOS
  • L1 Optical (WAVE/Dark Fiber)
  • *DOCSIS

Experience with the following responsibilities

• Handle major outages and direct inter-departmental resources as needed
• Handle complex mitigation requests such as on-demand circuit moves across multiple devices
• Handle departmental adoption of new products/services, tools, and practices
• Handle escalated customer communications
• Draft FCC-compliant legal documents for Root Cause Analysis
• Must have strong process knowledge and troubleshooting skills
• Must have strong written and verbal communication skills
• Must have regular, punctual attendance (may include weekends/on-call rotation)
• Follow the In Office policy

CERTIFICATIONS

• Cisco Certified Network Professional Service Provider (CCNP-SP) or equivalent
• Hewlett Packard Enterprise (HPE) (formerly Juniper Network) Specialist Service Provider (JNCIS-SP) or equivalent
• Metro Ethernet 2 or 3 certification (multiple vendors: Ciena, Fortinet, etc.)
• Any NOKIA certification

• Designing advanced network solutions to solve highly complex engineering challenges across regional operations
• Establishing and updating network operational policies and procedures to proactively manage future technical issues
• Authoring detailed systems engineering documentation to facilitate network maintenance and issue resolution
• Ensuring rigorous adherence to network standards throughout the engineering design life cycle for all projects
• Leading the planning, deployment, and performance evaluation of critical network services, including CRAN and CMTS
• Configuring network routing to maximize efficiency and manage customer traffic across multiple network components
• Analyzing network traffic and capacity data to forecast infrastructure needs and guide strategic planning
• Directing cross-functional teams in projects that enhance the support for a wide range of network services
• Providing technical mentorship and developing training programs to build depth of expertise in operations teams
• Building and managing relationships with regional and local market stakeholders to align network operations with business goals
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Troubleshooting; Network Technology; Network Operations
Salary:
New Jersey Pay Range: $99,863.30 - $149,794.95
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years