ENGINEER, SIG FACTORY FIELD SERVICE

Our vision is to transform how the world uses information to enrich life for all .
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
Micron Technology's vision is to transform how the world uses information to enrich life! Our dedication to people, innovation, tenacity, collaboration, and customer focus helps us fulfill our mission to lead globally in memory and storage solutions. We conduct business with integrity, accountability, and professionalism while supporting our global community. It's an exciting time at Micron!
In the role of SIG Field Service Representative Engineer, you will provide visible customer support through on-site installations. You will lead all aspects of diagnostics, solving, servicing, and repairing complex equipment and systems. You will engage in quality control inspections before shipment and confirm the operational quality of system equipment. You will give initial training to partners on installation, operation, and upkeep, and represent the company in administrative and technical communications for assigned projects.
A SIG Field Service Representative will interpret partners' needs and clarify if the responsibility for problem resolution falls to sales personnel, BOA (Business Operations Analysts), or development engineering. You will serve as a SIG partner contact on technical and service-related problems. You will prepare reports for analysis of product failure trends and serviceability issues. This job may include any aspect of field support and is not limited to system hardware and software. You will work directly and indirectly with diverse cultures and nationalities, performing all aspects of the Field Service listed below.
Job Responsibilities and Expectations:
Installation Support and Training

• Travel to distant partner locations as required to offer on-site installation assistance.
• Develop a partner training plan for assigned equipment.
• Ensure installation documentation is detailed and complete for remote partners.
• Promote partner self-sufficiency through training and frequent communication.
• Deliver training to remote Field Service team members so they can support SIG equipment in the region.

Partner Support

• Facilitate bi-directional communication between appropriate partner groups and SIG Engineering.
• Liaise with the BOA team for outstanding customer information needs (quotes, RMA).
• Coordinate new equipment installation schedules, upgrades, and modifications to meet partner needs.
• Aid maintenance personnel in the identification and rectification of outstanding and difficult system failures.
• Track material returns for warranty repair or replacement.
• Travel to remote partner sites as necessary to carry out all aspects of Field Service.
• Prepare Field Reports to capture issues, equipment adjustments, or repeated system failures that will affect the equipment in the field.
• Connect with remote partners at least weekly to proactively address issues and offer unsolicited assistance.
• Address partner needs or requests within 24 hours to prevent extended delays with remote partners.
• Assist partners with spares management as necessary.

Equipment Performance and Improvement

• Monitor operational, maintenance, and performance data, including partner pass-downs, to understand outstanding processes or issues at each site.
• Gather, record, and monitor issues in a designated location or format to be easily shared with partners and remote Field Service team members.
• Monitor both equipment and PCB RMA data. Make appropriate recommendations to reduce field failures.
• Examine recurring system failures and deliver comprehensive failure analysis.
• Present unbiased feedback from the field to internal and external team members.
• Document equipment or process deficiencies using field and experimental data and make recommendations for feasible solutions.

Field Upgrades

• Support the development and implementation of system upgrades and modifications.
• Deliver field upgrade training to remote Field Service team and partner support groups.
• Track equipment upgrades for easy reference.

Engineering Support

• Maintain the highest level of proficiency on SIG built equipment assigned to you.
• Aid in requirement specifications (RS) and build reviews, giving input that will aid in manufacturing, support, and reliability.
• Conduct reliability and feasibility experiments. Results should be detailed in a report format to be shared with the various design engineering teams.
• Assist with prototype assembly and qualification.
• Coordinate prototype installation at the partner site.
• Continuously strive to transfer support responsibilities from SIG Engineering to SIG Field Service.

Quality Control

• Provide input into the Final Outgoing Inspection (FOI) that will be used by the manufacturing site for SIG built products.
• Provide feedback on manufacturing issues to the appropriate CM contact and quality group.
• Follow up on deficiencies with appropriate groups to ensure quality issues detected in the field are addressed accurately.
• Aid in Systems Assembly and CM checkout and test procedures to minimize low-tech errors.

Equipment Documentation Support

• Assist with content in the equipment user's guides or other technical documentation that will be used to support SIG built equipment in the field.
• Compile recommended spares lists based on usage estimates.
• Deliver advice or direction about website content that will grant the Field Service team and partners simple access to all required information for installation and maintenance.
• Support the formulation of maintenance and process procedures.

Safety

• Follow all site safety processes and procedures.
• Apply JHA processes when needed.
• Consistently perform job responsibilities with safety as a priority.
• Maintain work area in an organized and orderly state in accordance with Micron's 6S program and ESD policies.

Technical & Education Requirements

• Education: AAS or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Engineering, or a related technical field.
• Professional Experience: Minimum of 3 years of experience in field service engineering, systems integration, or a high-level technical support role.
• Systems Troubleshooting: At least 3 years of hands-on experience diagnosing, troubleshooting, and repairing complex system hardware and software (semiconductor equipment experience preferred).
• Technical Testing: Demonstrated experience using DOE (Design of Experiments) processes for field qualifications and equipment reliability testing.

Support & Project Experience

• Customer Support: Minimum of 3 years in a visible, customer-facing role, managing on-site installations and technical communications.
• Training & Documentation: Proven track record of developing training plans and delivering technical instruction to partners or remote teams for at least 3 years.
• Quality & Safety: Experience implementing 6S/ESD protocols and applying JHA (Job Hazard Analysis) in a professional manufacturing or laboratory environment.

Logistics & Interpersonal Skills

• Global Collaboration: Ability to work effectively with diverse cultures and nationalities, with a commitment to meeting strict 24-hour response deadlines.
• Travel Readiness: Must be willing and able to travel to distant and remote partner locations as required for on-site installation and support.

Preferred Requirements

• Semiconductor Expertise: 3+ years of experience specifically within the semiconductor manufacturing or memory/storage solutions industry.
• Advanced Root-Cause Analysis: Proven success in performing in-depth failure analysis on complex PCB assemblies and integrated system software.
• Global Project Leadership: Experience managing international installations and coordinating technical projects across diverse cultures and nationalities.
• Process Optimization: Proficiency in driving continuous improvement initiatives, such as successfully transitioning support responsibilities from R&D engineering to field teams.

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits .
Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
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To learn more about Micron, please visit micron.com/careers
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