Enterprise Account Director, Anchor

Bazaarvoice is looking for an extraordinarily talented individual to join our world-class sales team as an Enterprise Account Director, Anchor. You are the type of person who craves a complex challenge and is unafraid to constantly push yourself outside your comfort zone to protect and grow our most critical relationships. We are looking for a unique, elite sales professional who can masterfully manage and defend a vital, broad territory—carrying the entire retention, renewal, and strategic expansion process from start to finish on your own merits, leadership, and expertise. This doesn’t mean you won’t have support – you'll be part of a larger account team where partnering and collaborating with your peers is critical to your success.

Primary Duties of the Role:

• Confidently defend, retain, and protect our largest enterprise accounts, cementing the position of our high-ROI solution as a business-critical asset.
• Continuously demonstrate the evolving value propositions of our products and services to ensure long-term client loyalty and brand advocacy.
• Drive deep, conversational discovery dialogue with existing enterprise customers to uncover organizational shifts, new pain points, and expansion opportunities.
• Align seamlessly with the client’s IT and technical leadership, confidently navigating security, integration, and architecture discussions.
• Partner deeply with the client’s marketing, ecomm, and merchandising executives, mapping their broader organization to secure trust and buy-in from key decision-makers.
• Navigate complex legal, procurement, and commercial aspects of enterprise contracts with the client’s legal team while leveraging our internal counsel to efficiently secure long-term renewals.
• Demonstrate passion, executive presence, and energy both externally with senior client stakeholders and internally with cross-functional Bazaarvoice teams.
• Consistently manage, forecast, and protect a high-value pipeline, communicating proactively and transparently with leadership throughout each phase of the renewal and growth process.

Skills and Experience Necessary for the Role:

• 3+ years of relative experience in enterprise software sales, strategic account management, or renewals, with a proven track record of managing high-value books of business.
• Masterful ability to map complex enterprise accounts, identify influential decision-makers, and formulate sophisticated account strategies to secure renewals and generate expansion interest.
• Proven ability to successfully qualify, manage, and execute major enterprise renewals to consistently meet or exceed net revenue retention targets.
• Exceptional ability to articulate a grand vision that resonates with enterprise executives and demonstrates ongoing, measurable business value.
• Expert-level experience using advanced two-way discovery to uncover deep customer needs and seamlessly match our evolving solution suite to those needs.
• Effectively create, validate, and articulate ROI during high-stakes negotiation processes to deliver the utmost value to both the enterprise client and Bazaarvoice.