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Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs at scale. From corporate headquarters and labs to manufacturing sites, Envoy powers the places where people work best together.
Learn more at envoy.com
We’re looking for a strategic and relationship-driven Enterprise Customer Success Manager (CSM) who will act as a trusted advisor to our largest customers. You'll guide clients through every stage of the customer lifecycle, from onboarding to renewal, while identifying growth opportunities and helping them unlock the full potential of Envoy’s Workplace platform.
This is more than just a support role, you’ll be responsible for building relationships, driving adoption, identifying expansion opportunities, and partnering with internal teams to grow accounts and increase product value.
This hybrid position requires 4 days a week (Monday-Thursday) in our San Francisco office.
You will- Own a book of strategic accounts and build strong, multi-threaded relationships across Workplace, IT, Security, and Compliance teams
- Identify expansion opportunities and actively build pipeline within your accounts, partnering closely with Sales to close and grow revenue
- Drive product adoption and optimize usage through proactive engagement and regular business reviews
- Set success plans and measurable goals to ensure customers realize value from Envoy’s solutions
- Serve as the Voice of the Customer by managing escalations and surfacing product feedback
- Collaborate with cross-functional teams (Sales, Support, Product, Marketing, Engineering) to position the right solutions at the right time
- Travel 10–15% of the time to visit key clients and strengthen partnerships onsite
- 4+ years of experience in a customer success or account management role.
- A proven ability to manage and grow large, complex accounts across multiple stakeholders
- A strong track record of driving customer adoption and identifying upsell opportunities
- Excellent project management and change management skills
- Experience creating and iterating on training or enablement materials
- A deep understanding of enterprise organizations and how to build relationships across teams
- Demonstrated ability to quickly learn new concepts and a strong desire to continuously grow into a product expert.
- Base Salary: 90/10 split
- Bonus structure focused on Net Revenue Retention (NRR) and product utilization
- Entrepreneurial and resourceful with a go-getter mindset
- Naturally empathetic and data-driven in your approach
- Comfortable with change and excited by new challenges
- An excellent communicator, both written and verbal
- Highly organized and able to manage multiple accounts and priorities
- Based in or willing to work in San Francisco with a 4-day a week in-office policy
- A high degree of trust in your ideas and execution
- An opportunity to partner and collaborate with other talented people
- An inclusive community where you feel welcomed and cared for as a person
- The ability to make an immediate impact in helping customers create a great workplace experience
- Support for your personal and professional growth
This application will only be open for two weeks! Don’t miss your chance—apply now before the deadline closes!
Envoy's compensation package includes a market-competitive salary, equity for all full-time roles, and excellent benefits. If you are located in San Francisco, CA our expected cash compensation for this role is $155K-$170K OTE (Annually). Final offers may vary within the range provided based on experience, expertise, and other factors.
If you have any questions related to compensation, please get in touch with Recruiting after you apply.
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By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.
Envoy San Francisco, California, USA Office
410 Townsend St, San Francisco, CA, United States, 94107
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