Lead Executive Assistant (Remote, United States)

This Executive Assistant role supports the SVP of Customer Support within Dynatrace ONE, partnering closely with a senior leader in a fast-paced, global customer-facing organization. The role is designed for someone who is energized by complexity, can operate with discretion and sound judgment, and is comfortable supporting work that spans executive priorities, cross-functional leadership, and customer-facing activity. The Customer Support organization includes roughly 300 employees globally and partners closely with teams across Dynatrace ONE, Customer Success, Services, Product, and R&D. Candidates should be comfortable supporting a senior leader whose work touches a broad set of stakeholders, teams, and business priorities. This role regularly uses tools such as Microsoft Office, Outlook, Slack, Zoom, expense and travel systems, and other internal business platforms. Occasional travel may be expected, including the possibility of traveling with the SVP for internal meetings, offsites, or customer-related engagements.

• Manage day-to-day support for the SVP of Customer Support, including complex calendar management, travel planning, expense reports, meeting logistics, and coordination of key leadership activities.
• Serve as a trusted partner to the SVP by anticipating needs, prioritizing competing demands, and helping ensure time is aligned to the highest-impact business and customer priorities.
• Coordinate internal and external meetings across a global Customer Support organization, including leadership team meetings, cross-functional reviews, customer-facing engagements, and executive check-ins.
• Prepare the SVP for upcoming commitments by collecting, organizing, and summarizing relevant materials, agendas, presentations, and follow-up actions.
• Partner closely with leaders across Dynatrace ONE, Customer Success, Services, Product, R&D, and other functions to coordinate schedules, communications, and operational priorities.
• Support planning and logistics for team offsites, leadership workshops, support reviews, customer meetings, and other strategic events, including space, catering, technology, and materials.
• Track action items, decisions, and follow-ups from key meetings to help maintain momentum and accountability across the organization.
• Manage domestic and international travel arrangements across multiple time zones, ensuring seamless itineraries and accurate calendar alignment.
• Handle expense processing, purchase requests, and other recurring operational tasks with a high degree of accuracy and timeliness.
• Act as a point of contact for internal and external stakeholders on matters related to the SVP, exercising sound judgment, discretion, and professionalism.
• Support sensitive and confidential communications, materials, and business matters with the highest level of integrity and care.
• Help drive operational excellence by improving coordination, streamlining processes, and identifying opportunities to make the Customer Support leadership team more effective.
• Collaborate with the broader Executive Assistant and administrative community to ensure strong partnership, continuity of support, and a positive employee experience.
• Participate in special projects and provide flexible support as business needs evolve in a fast-paced, global enterprise software environment.

Minimum Requirements:

• High school diploma or GED required.
• 6+ years of relevant Executive Assistant or senior administrative support experience.
• Proven experience supporting senior executives in a fast-paced, global business environment.

Skills & Competencies:

• Strong organizational, planning, and time management skills with the ability to manage multiple priorities and shifting deadlines.
• Excellent written and verbal communication skills, with strong judgment in handling internal and external communications.
• High degree of personal and professional integrity, discretion, and comfort handling highly confidential information.
• Ability to work independently, anticipate needs, solve problems proactively, and operate effectively with minimal direction.
• Strong attention to detail and follow-through, with the ability to keep complex workstreams organized and moving forward.
• Comfort working in a dynamic, high-growth, customer-focused organization with changing priorities and executive-level visibility.
• Excellent interpersonal skills and a strong service mindset, with the ability to build trusted relationships across teams and levels.
• Proficiency with Microsoft Office, Outlook, PowerPoint, Excel, Word, Slack, Zoom, and business systems used for travel, expenses, and internal coordination, with the ability to quickly learn new tools and processes.
• Ability to coordinate complex global schedules, manage travel across multiple time zones, and maintain calm, accuracy, and professionalism under pressure.

Preferred Requirements:

• Experience supporting a senior leader within Customer Support, Customer Success, Services, or another customer-facing function in a technology or SaaS company.
• Experience supporting an SVP or similarly senior executive in a global, matrixed organization.
• Familiarity with tools and systems commonly used in enterprise environments, such as Concur, Workday, Salesforce, or similar platforms.
• Willingness and ability to provide support outside regular business hours as needed and travel occasionally in support of the SVP and team priorities.

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

• The base salary range for this role is $128K - $160K. When determining your salary, we consider your experience, skills, education, and work location.
• Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
• We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.