Executive Assistant

Job Description

Job Title: Executive Assistant

Location: San Francisco, CA

Position Type: Full-Time

About Us

At Zendesk, we are committed to fostering a culture of excellence, collaboration, and innovation. We believe strong administrative support is key to our success and invite motivated, career-driven individuals to join us in a dynamic, inspiring environment where you can grow and advance your career.

About the Role

We are seeking a detail-oriented and proactive Executive Assistant to support our teams through expert management of calendars, travel, expenses, and daily operations within the office. This role is ideal for someone organized, communicative, and eager to learn and develop professionally. You will thrive in a fast-paced, team-focused setting and play an essential part in our ongoing success.

Key Responsibilities

• Strategically manage and optimize the complex, high volume calendars for multiple senior level executives and their teams, proactively resolving conflicts, anticipating business needs, and ensuring alignment with top organizational priorities.

• Manage and execute a comprehensive, complex travel portfolio for all supported executives, including the anticipation of logistical requirements, managing intricate visa/passport details, and developing optimized travel schedules.

• Oversee and audit executive expense process of reporting and reconciliation for compliance.

• Act as a trusted liaison for the supported executives, fielding and filtering high-priority communications.

• Lead, guide, and mentor other administrative team members, establishing best practices, standard operating procedures, and efficient workflows across multiple functions.

• Directly plan, organize, and execute logistics of internal and external events, often requiring the ability to navigate ambiguity.

• Drive and manage special projects with an understanding of organizational goals.

Qualifications

• 4+ years of progressive experience directly supporting senior level executives or multiple executives in a high-growth, global, and fast-paced environment.

• Demonstrated expertise in strategic calendar management and time efficiencies for multiple executives, requiring proactive conflict resolution.

• Proven success in independently managing comprehensive, complex travel portfolios.

• Technical fluency in Google workspace and collaboration platforms (e.g., Zoom, Slack, Brex)

• Superior verbal and written communication skills with the demonstrated ability to act as a strategic partner to executives when interacting with cross-functional leaders and clients.

• Collaborative team player with the ability of establishing and exemplifying best practices for supporting administrative teams across multiple functions.

• Exceptional professional judgment with impeccable discretion required to handle confidential matters, along with the ability to manage ambiguity in order to drive projects toward execution.

Why Join Us?

At Zendesk, your contributions make a difference every day. We champion your growth by offering opportunities to expand your skills, progress your career, and take on new challenges within a collaborative, service-focused environment. Join us and become part of a team that values dedication, excellence, and shared success.

How to Apply

Please submit your resume and a cover letter explaining how your experience and passion for administrative coordination may align with this role and Zendesk’s values.

The US hourly base rate range for this position is $48.08-$72.12. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire rates for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base rate only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.