Sr. Executive Support IT Lead

About the role:

As the Executive Support IT Lead, you will be the primary technical partner for Samsara's senior leadership. You will own the executive support experience, delivering seamless, white-glove service to C-level executives, SVPs, and their assistants. This role requires anticipating needs, enabling productivity, and resolving issues with minimal disruption, demanding a blend of deep technical expertise, strong interpersonal skills, and composure in high-pressure situations.

This hybrid role requires in-office presence at our San Francisco HQ three days per week (Tuesday-Thursday). Mondays and Fridays are remote, with the expectation of coming in as needed. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Serve as the dedicated IT point of contact for Samsara’s C-suite and executive assistants, ensuring rapid and accurate resolution of technical issues.
• Lead executive support with a proactive mindset: anticipating needs, identifying trends, and creating solutions before problems arise.
• Take ownership of high-priority escalations from Tier 1 helpdesk teams and drive them to resolution while also providing hands-on support for devices, A/V setups, meetings, events, and onsite conference rooms.
• Document best practices and solutions in our Confluence knowledge base to enable knowledge sharing and continuous improvement.
• Partner with IT specialists and IT engineering teams to deploy tools and services that enhance executive productivity and collaboration.
• Prioritize, manage, and close tickets efficiently while identifying opportunities for process and experience improvements.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 5+ years of experience in IT support, with at least 2+ years directly supporting executive leadership (C-level or VP+)  in a fast-paced or high-growth environment.
• Proven Executive Support Experience: 
• Demonstrated experience providing dedicated, "white-glove" IT support to C-level executives and their direct staff, with a focus on resolving issues quickly and calmly in high-pressure, high-visibility situations.
• Advanced Okta Administration: 
• Deep experience in Identity and Access Management (IAM) beyond basic helpdesk tasks (e.g., password/MFA resets).
• Proven ability to build, map, and troubleshoot complex group rules using Okta Expression Language.
• Hands-on experience configuring and managing SSO (SAML/SCIM) application integrations and troubleshooting push groups.
• Expert Endpoint & OS Management:
• Expertise in supporting and troubleshooting mixed-OS environments (macOS, Windows, iOS, Android).
• Experience with modern endpoint management (MDM) tools for device imaging, configuration, and security.
• Ability to diagnose and explain complex, cross-device ecosystem issues (e.g., interoperability problems between a laptop and mobile phone).
• In-Depth Google Workspace Administration:
• Strong administrative skills within Google Workspace, including performing email log searches, managing security policies, and building/maintaining quarantine rules and moderation groups.
• Bachelor’s degree in a technical field (e.g., Computer Science, Information Systems) or equivalent hands-on experience and certifications.

An ideal candidate also has:

• Enterprise-Level Network Troubleshooting:
• Strong diagnostic skills for complex connectivity issues, including experience with SASE/cloud security platforms (e.g., Zscaler).
• Ability to troubleshoot a wide range of network problems, from VPN and personal hotspots to corporate and guest Wi-Fi.
• Core SaaS Platform Support:
• Administrative and high-level support experience for common enterprise tools, including Zoom, Slack, and the Google Workspace suite.
• Proactive Problem-Solving:
• An analytical mindset with a proven ability to proactively identify recurring technical issues, perform root cause analysis, and implement sustainable, long-term solutions.
• Scripting or automation experience (e.g., Python, Bash, PowerShell) to streamline repetitive tasks or enhance support workflows.
• A calm, composed presence under pressure, with a reputation for delivering fast, accurate solutions in time-sensitive situations.
• A proactive mindset, always looking ahead to anticipate executive needs and eliminate recurring friction in the technology experience.