Forward Deployed Engineer

Role Summary:

Be the technical owner of each customer integration. You’ll embed with customers to understand their product, map requirements, and make Mem0 work in their stack—from first proof-of-concept to production and beyond. You’ll design and build integrations, troubleshoot issues in the wild, and loop real customer needs back into Mem0’s roadmap. This is a hands-on engineering role with strong customer presence.

What You'll Do:

• Own onboarding & integration: Plan and deliver deployments, set up environments/keys/tenants, and guide customers through Mem0 SDKs (Python/JS), and REST APIs.

• Translate needs → solutions: Run technical discovery, define data models and privacy constraints, and design integration architectures that fit the customer’s app.

• Prototype fast, harden to prod: Build reference implementations/POCs, then productionize with tests, observability, and safe rollout plans.

• Solve issues in the field: Debug auth/SSO, schema mapping, rate limits, and latency; optimize caches, queries, and memory/retrieval settings for real workloads.

• Operate with customers: Set SLIs/SLOs, add dashboards and alerts, write runbooks, and handle incident triage through to root cause and fix.

• Bridge to Product & Eng: Capture structured feedback, file crisp tickets/specs, and influence the roadmap with repeatable patterns from deployments.

• Enable & educate: Write docs, sample code, and playbooks; run workshops so customer teams can self-serve and scale.

Minimum Qualifications

• 3+ years as a software engineer in customer-facing integration/solutions/forward-deployed roles.

• Strong coding in Python and TypeScript/JavaScript; comfortable touching Next.js/React frontends and Django/FastAPI/Node backends.

• Proven experience integrating SaaS platforms: REST/GraphQL APIs, webhooks, auth (OIDC/SAML/JWT), and event flows.

• Practical knowledge of LLM/RAG concepts and vector databases (e.g., FAISS/Milvus/Pinecone); able to tune retrieval/memory settings for quality and latency.

• Solid debugging across network/auth/data layers; SQL proficiency and performance profiling basics.

• Excellent communication with both engineers and non-technical stakeholders; clear docs, clear calls, clear decisions.

• High ownership: you manage timelines, unblock dependencies, and land successful go-lives.

Nice to Have:

• Prior Forward-Deployed / Solutions / Sales Engineering experience.

• Privacy & compliance awareness (PII handling, data residency, audit trails).

• Cloud & ops familiarity: AWS, Docker, CI/CD; comfortable reading k8s configs and production dashboards.

• Experience creating SDKs/CLIs, sample apps, or templates used by external developers.

• Observability stack experience (OpenTelemetry, Datadog, Grafana/Prometheus).

• Change management and training: running enablement sessions, writing customer-ready guides.

About Mem0

We're building the memory layer for AI agents. Think long-term memory that enables AI to remember conversations, learn from interactions, and build context over time. We're already powering millions of AI interactions. We are backed by top-tier investors and are well capitalized.

Our Culture

• Office-first collaboration - We're an in-person team in San Francisco. Hallway chats, impromptu whiteboard sessions, and shared meals spark ideas that remote calls can't.

• Velocity with craftsmanship - We build for the long term, not just shipping features. We move fast but never sacrifice reliability or thoughtful design - every system needs to be fast, reliable, and elegant.

• Extreme ownership - Everyone at Mem0 is a builder-owner. If you spot a problem or opportunity, you have the agency to fix it. Titles are light; impact is heavy.

• High bar, high trust - We hire for talent and potential, then give people room to run. Code is reviewed, ideas are challenged, and wins are celebrated—always with respect and curiosity.

• Data-driven, not ego-driven – The best solution wins, whether it comes from a founder or an engineer who joined yesterday. We let results and metrics guide our decisions.