Forward Deployed Engineer

We're creating the shift to voice as humanity's default interface. Why voice? Because voice captures the nuance, the emotion, and the humanity of interactions in ways text alone can't: voice makes technology human again.

We're building the platform for the future of voice technology. Our market edge is extensible, reliable infrastructure designed for the full complexity of voice interactions. 18 months, 150k developers, adding 1000 every day. Give it a try here

Forward Deployed Engineers are the bridge between sales and our product by ensuring that customers are able to deploy assistants quickly and without friction. This role will require you to solve technical issues that arise during any phase of the customer journey and act as a champion of Vapi within the organization to identify what other use cases we can solve.

• Act as the technical account owner for an enterprise customer relationship once a new deal closes - you will act be the primary PM + engineer both for their team and ours to drive project progress during the pilot period

• Work hand-in-hand with the engineers involved in the project to ensure their technical asks are delivered

• Be involved in forming the technical scope of work necessary for a successful integration of Vapi within an enterprise - determine which asks are hard requirements vs what can be done with existing functionality

• Facilitate communications with key project stakeholders including engineers and VPs to ensure pilot success

• Experience with Typescript + Node or similar backend framework, prompt engineering. using LLM agents, and ideally building Vapi assistants

• Communication: You can clearly articulate what's going on to both technical and non-technical stakeholders

• Cracked-ness: You’re more cracked than the most cracked person on the team

• Organization: You naturally gravitate toward building systems that stand the test of time

• Startup Ready: You have a reason to be here and can make sacrifices for something uncertain

• Founder Juice: New ideas come from you, you build it yourself or annoy everyone until it’s done ;)

• 2+ years of hands on experience shipping products and interacting with enterprise customers - you need to be able to deliver features and speak to enterprise teams from day 1

• Quicker learner: You can rapidly ramp up on what a customer's use case and requirements are in order to provide immediate value

• Self-starter: You take initiative to get shit done and figure out what's the highest value thing to do

• Bonus: Previous technical founder of a B2B SaaS company