Fraud Program Manager, Square Financial Services

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Square Financial Services, Inc. (SFS) is Block's bank. We opened in March 2021 and provide lending and FDIC-insured deposit products to individuals and small businesses on a nationwide basis.
The Role
The SFS Financial Crimes Team is seeking an experienced Senior Program Manager to expand the capabilities of the Bank's Fraud Risk Management program. You will will be responsible for the enhancement and ongoing management of the fraud program within the Bank, and development of a formal fraud oversight framework for our Risk partners across Block.
You Will

• Build and iterate on the Bank's fraud program, including all relevant documentation, metrics and reporting, communication channels/forums with relevant partners, and program oversight.
• Manage updates to the Anti-Fraud Policy and related documents
• Develop key risk and performance indicators for board/senior management reporting and day-to-day management of the fraud program, reviewing, actioning, and escalations observations as appropriate.
• Develop and oversee, along with Block Risk partners, a change management process for updates to fraud processes as required and dictated by Bank Policy.
• Lead and liaise with cross-functional teams such as Product, Engineering, Risk, Operations, and Legal to ensure alignment with requirements for our fraud program; delegating and overseeing assigned tasks on the underlying project(s).
• Participate in audits and regulatory examinations related to the fraud program. Assist in addressing deficiencies and help prepare responses and action plans.
• Represent the fraud program on cross-functional initiatives (new product launches, technology/systems enhancements, vendor management, etc.) that support our fraud program.
• Complete additional projects and duties as directed.

You Have

• 8+ years of experience in fraud at a bank or financial technology company spanning both commercial and consumer products.
• Experience building fraud programs from the ground up or evolving existing programs, as opposed to focusing solely on investigations or operational execution.
• Proficient knowledge of fraud rules and regulations at the federal level, and the ability to understand and communicate legal and regulatory concepts and convert them into relevant, practical business requirements. You can translate fraud subject-matter expertise into a tangible program framework that aligns with the unique structure and challenges of the Bank.
• Experience working with data and technology teams to build machine learning and heuristic fraud signals and rules.
• Experience collaborating with data analytics teams to develop relevant fraud KRIs and KPIs, and the ability to present KRIs and KPIs across a variety of different audiences.
• Experience using AI to augment and scale your work.
• Ability to interface effectively and build relationships with counterparts and partners both internal and external to the Bank. You should be well-versed in communicating complex concepts and workflow for a range of audiences, align processes with cross-functional teams, and lead a meeting towards a decision.
• Ability to develop and implement new policies, procedure documents, strategies, and work processes across multiple operational units and business affiliates.
• Comfort with living in ambiguity at times, with an eye toward continuous improvement, taking ownership of projects with little direction. You can be flexible to changing priorities and open to new ideas as we continue to grow and evolve.

Even Better

• Active CFE or CAFS designation or similar preferred

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$156,200 - $234,200 USD
Zone B:
$145,200 - $217,800 USD
Zone C:
$137,400 - $206,200 USD
Zone D:
$129,600 - $194,400 USD
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.