Serves as the first point of contact for patients in a high-traffic ophthalmology office. Manages calls, appointments, patient files, authorizations, insurance information, paperwork, and correspondence. Greets and guides patients through consultations, prepares charts, supports timely patient flow, audits invoices, investigates payment issues, and resolves customer concerns. Requires a high school diploma and a strong commitment to exceptional patient service; healthcare or ophthalmology experience is preferred.
Overview
NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over 100 centers across five states including California, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we provide the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors’ #1 Choice®.
This position is primarily responsible for acting as the first point of contact for all patients in a high traffic medical office. Duties include phone management, initial screening of calls to determine information that is needed, confirming and rescheduling appointments. The position will be responsible for coordinating patient files and ensuring that proper documentation is in each file. They will be an intricate part of the flow of the center and responsible for making sure that each patient is seen in a timely manner by performing the following duties.
Responsibilities- Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
- Coordinates patient files and ensures that proper documentation is in each file.
- Greets patients in an enthusiastic manner as they arrive and guides them through the initial steps of the consultation process.
- Obtains authorizations for any medical patients.
- Scans and enters insurance cards and ensures accuracy of information.
- Audits invoices against purchase orders, researches discrepancies, and approves for payment.
- Investigates problems with obtaining payment for bills.
- Makes concrete attempts to add value or to make improvements for the customer and acts on behalf of the customer being served to promote fair and timely internal resolution of issues.
- Prepares charts for next day's appointments.
- Greets patients, has them complete the proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations.
- Handles center correspondence by possessing the ability to convey a concise, honest and respectful message in written and verbal communications.
- 2+ years Ophthalmology experience or healthcare experience preferred
- High School Diploma or equivalent
- Desire to provide an exceptional patient experience
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