Front Desk Receptionist - Bilingual

Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives!  We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities.
We are actively hiring a Front Desk Receptionist at the Flourish Research site location in Northridge, CA. 
The Front Desk Receptionist is an essential member of our team. They ensure smooth administrative operations while providing an impeccable patient experience in every interaction. Our receptionist is responsible for creating a welcoming, positive, and supportive environment for patients. They are the gatekeepers, setting the example of what patients can expect during their care journey at Flourish Research!
Shift:  Monday-Friday, 8:30 AM - 5 PM (occasional weekends)
Location:  18433 Roscoe Blvd #208, Northridge, CA 91325
Compensation:  $20/hr - $26/hr, depending on experience
Benefits:  Health, dental, and vision insurance plans, 401(k) with a 100% employer match on the first 4% of employee contributions, tuition reimbursement, parental leave, referral program, employee assistance program, life insurance, disability insurance, and 15 days of PTO + 8 paid holidays and 2 floating holidays.

RESPONSIBILITIES

• Support site leadership and members of the research team by working on various projects as requested and assigned
• Manage front desk operations including patient check-in, communications, and general administrative support
• Answer phones and clinic appointment management, requiring interaction with both internal staff, patients, and vendors
• Prepare and maintain patient charts and documentation
• Ensure exam rooms are ready and stocked throughout the day
• Request and manage medical records requests
• Make phone calls to patients for appointment reminders and as needed.
• Assist in event planning
• Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner
• Perform occasional local pickups or deliveries as needed
• Order and manage site supplies and assist with basic procurement needs
• Sorting and delivering mail
• Manage invoices and receipts as well as patients’ reimbursement
• Schedule maintenance as needed
• Other clerical duties as assigned

• Must be bilingual in English and Spanish
• Minimum education requirement of a High School Diploma or an Associate's Degree
• Medical office administrative experience is preferred
• Medical assisting experience is a plus
• High level of integrity and accountability
• Ability to maintain a professional and positive attitude
• Excellent interpersonal, customer service, quality, and communication skills (written and oral)
• Takes initiative, is a team player, and can adapt well to a changing environment
• Strong decision-making skills and attention to detail

Flourish Research offers an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. Apply today to learn more about how you can join us in our mission to save and improve the lives of others!
Flourish Research is where clinical trials thrive.
Flourish Research represents one of the industry's most progressive and diversified clinical trial companies with robust capabilities in the therapeutic areas of cardiology/metabolic disorders/renal, CNS, pulmonology, and vaccines.
At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality.
Flourish Research is driven by a diverse and inclusive community of passionate people who are committed to improving the quality of life of communities around the world. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect.
Flourish Research strives to build an organization that attracts and leverages diversity in our staff, which reflects the diversity of our local communities. We promote education, acceptance, and inclusion because there is beauty in diversity. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU!
Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.